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About the Role
We are seeking a proactive Field Service Point-of-sale (POS) Engineer to support our expanding operations in the UK and Europe. This role involves regular travel and independent work to address hardware malfunctions, support international machine installations, and ensure customers remain operational. We value curiosity, problem-solving, and a willingness to learn over a perfect CV.
Responsibilities
- Install machines across the UK & Europe including onsite testing, customer training, and onboarding.
- Respond to breakdowns and resolve issues remotely or via scheduled site visits.
- Deliver preventive maintenance and machine installations in line with service contracts and SLAs.
- Work to strict deadlines while maintaining accuracy, safety, and customer satisfaction.
- Accurately record all activities and communicate updates in line with company guidelines.
- Manage vehicle stock, tools, and spare parts needed for assigned tasks.
- Follow established processes and actively contribute to continuous improvement initiatives.
- Support the helpdesk and other operational duties when not conducting installations or field service tasks (remote work possible after training).
- Provide instruction and training during go-live procedures.
Requirements
- Experience as a Field Service Engineer or similar role, ideally in vending, unattended retail, or dispense technologies.
- Strong communication, customer service, and interpersonal skills—both over the phone and in person.
- High technical aptitude with excellent hardware/software fault-finding abilities.
- Confidence, patience, and a constructive, solutions-oriented mindset.
- Fluency in English; additional languages are a plus.
- Willingness to travel across the UK and Europe, including overnight stays.
- Valid Passport required.
- An electrical background or understanding is advantageous.
Skills
- Hardware fault-finding
- Software fault-finding
- Customer service
- Interpersonal skills
- Technical aptitude
Location
- UK
- Europe
Work Type
- Field Service
- Travel required
- Remote work possible after training
Experience Level
- Field Service Engineer or similar role
Benefits
- Career growth opportunities
- Personal development budget
- Well-being benefits
- Company swag
About the Company
- Boost inc is a global leader in unattended retail technology, redefining traditional vending by transforming it into modern, digital retail experiences.
- Headquartered in Switzerland, with a dedicated technology hub in the UK, our team of over 170 professionals works across Zurich, London, and offices in some European countries.
- Since our founding, we’ve empowered more than 400 customers across Europe and beyond - including vending operators, OEMs, and consumer brands - with cutting-edge solutions designed to drive operational efficiency, business growth, and engaging consumer experiences.
- More information can be found at www.boostinc.com / www.boostbar.ch