Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this National Accounts Manager role.
Rezi rewrites your resume against Legacy Group Enterprises Inc's job description. Free.
Tailor your resume to this National Accounts Manager role.
Rezi rewrites your resume against Legacy Group Enterprises Inc's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the National Accounts Manager posting at Legacy Group Enterprises Inc — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the National Accounts Manager posting at Legacy Group Enterprises Inc — free, in seconds.
About the Role
The National Accounts Manager is responsible for the business operations of assigned client portfolios, ensuring repairs are executed successfully while maintaining alignment with client expectations.
Responsibilities
- Serve as the primary point of contact for customers regarding daily service delivery workflow expectations.
- Maintain proactive communication and foster relationships with new and existing clients.
- Gauge service satisfaction levels and identify growth opportunities through direct customer communication.
- Guide Account Supervisors and Client Service Representatives with workload management and situational training.
- Negotiate and prepare client bids, ensuring cost-effective recommendations.
- Align material research and procurement.
- Maintain and improve the profitability of assigned accounts to meet company goals.
- Identify, resolve, and communicate issue resolutions to customers, seeking efficient solutions.
- Handle customer and vendor escalations effectively.
- Complete Key Performance Indicator tracking and reporting for customers.
- Identify and present process improvement opportunities.
- Participate in afterhours escalation rotation as needed.
- Maintain a positive attitude and focus on customer service with clients and vendors.
- Embrace and share organizational initiatives, company culture, and values.
- Perform other duties as assigned.
Requirements
- High School Diploma or equivalent required.
- Two (2) or more years of Facilities Management experience required.
- Proficient in Microsoft Office.
- Excellent written and verbal communication skills.
- Strong analytical and organizational skills.
- Strong ability to multitask.
- Detail-oriented.
- Team player.
Skills
- Conflict Management
- Customer Service
- Dependability
- Professionalism
- Workflow Oversight
- Decision Quality
- Microsoft Office Proficiency
- Written Communication
- Verbal Communication
- Analytical Skills
- Organizational Skills
- Multitasking
- Detail Orientation
- Teamwork
Experience Level
- 2+ years of Facilities Management experience
Education Level
- High School Diploma or equivalent
Equal Opportunity
- Legacy Group Enterprises, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.