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About the Role
Our 2027 Operations Internship offers the opportunity to rotate through and work in multiple hotel departments. You will gain valuable experience in the hospitality industry within a fun and fast-paced environment. Specific hotel placement will be discussed upon submission of an internship offer. Our internship begins in June.
Responsibilities
- Effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Listen to, understand, and clarify concerns raised by employees and guests.
- Multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Effectively handle problems, including anticipating, preventing, identifying, and solving them as necessary.
- Understand and apply complex information from various sources to meet appropriate objectives.
- Cross-train in other hotel-related areas.
- Maintain confidentiality of information.
- Show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
Requirements
- Currently pursuing a bachelor’s degree or equivalent in Hotel/Hospitality Management, Finance, Economics, Data Analytics, Business, or a related field.
- High level of attention to detail and a strong work ethic.
- Strong communication skills.
- Ability to multi-task in a fast-paced environment.
- Confidence to provide feedback to management.
- Strong follow-through.
- Flexible schedule with the ability to work all shifts, weekends, and holidays.
- Must reside in the internship city for the duration of the program.
- Must be available to work onsite as scheduled.
Skills
- Communication
- Active Listening
- Multitasking
- Prioritization
- Problem-Solving
- Attention to Detail
- Work Ethic
- Flexibility
Location
- Onsite
Work Type
- Internship
- Onsite
Experience Level
- Internship
Education Level
- Bachelor's degree or equivalent in Hotel/Hospitality Management, Finance, Economics, Data Analytics, Business, or a related field
About the Company
- Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
- With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
- Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
- The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
- With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.