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About the Role
The Assistant Store Manager supports daily operations of self-storage locations, ensuring high cleanliness standards and operational excellence. This role focuses on building customer relationships, managing accounts, and driving sales through a structured process.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Ensure highest standards of cleanliness through continuous maintenance of the site, including office, interior, and exterior areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Protect company culture by establishing and maintaining professional relationships with all employees.
- Perform additional duties as assigned.
Requirements
- 1+ year of customer-facing work experience.
- Sales experience preferred.
- Current valid driver’s license and access to a reliable personal vehicle (exceptions apply for New York City and Brooklyn).
- High School diploma or GED required.
- College education is a plus.
- Ability to work between multiple stores in the district.
- Ability to perform indoor and outdoor job responsibilities with varying physical demands and exposure to seasonal weather conditions.
- Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.
- Required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.
Skills
- Customer relationship management
- Sales
- Customer service
- Cash handling
- Payment processing
- Bank deposits
- Site maintenance
- Safety inspections
- Problem resolution
- Communication
Location
- Multiple store locations within the district
Work Type
- Full-time
- Onsite
Experience Level
- 1+ year of customer-facing work experience
Education Level
- High School diploma or GED
- College education is a plus
Salary/Compensations
- $18.00-$20.00 Hourly
Benefits
- Work/life balance with daytime hours
- Potential for Sundays off (dependent on location)
- Outstanding company culture
- Growth opportunities throughout the U.S.
- Competitive starting pay
- Paid Time Off accrued throughout the year, increasing with years of service
- Generous 401(k) match with Traditional and/or ROTH choices
- Affordable medical benefit options
- Up to a $1k annual Health Savings Account employer contribution
- EXTRA Healthy Wellness Program with rewards towards medical premium
- BenefitHub discounts
About the Company
- Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide.
- We look for employees who are reliable, good communicators, and have a passion for helping people.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.