Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Manager, Product Management role.
Rezi rewrites your resume against Mastercard's job description. Free.
Tailor your resume to this Manager, Product Management role.
Rezi rewrites your resume against Mastercard's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Manager, Product Management posting at Mastercard — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Manager, Product Management posting at Mastercard — free, in seconds.
About the Role
The Digital Product Specialist team drives the adoption and scale of Mastercard’s Digital Payments solutions by helping customers deliver more secure, seamless, and intelligent commerce experiences. This role is critical to achieving North America Digital Payments growth objectives by developing strategic partnerships with merchants and key ecosystem participants.
Responsibilities
- Drive adoption and scale of Mastercard Digital Payments solutions, including network tokenization, Click to Pay, authentication, payment optimization, and emerging commerce capabilities.
- Build trusted advisor relationships with merchant executives and digital commerce leaders by understanding their business objectives and helping shape payment strategies that improve authorization performance, security, customer experience, and business outcomes.
- Partner closely with CAMs to identify opportunities, build account plans, and develop pipelines that contribute to Digital Payments growth objectives and KPI targets.
- Work with PSPs, acquirers, gateways, ISVs, commerce platforms, and other ecosystem partners to accelerate merchant enablement through scalable distribution channels.
- Serve as a subject matter expert and "digital storyteller," translating complex payment innovations into compelling narratives for customers, internal stakeholders, and executive audiences.
- Own and manage growth KPIs across assigned accounts and partner segments, including tokenization penetration, authentication adoption, Click to Pay enablement, and related performance metrics.
- Leverage internal and external data to identify opportunities, measure performance, build business cases, and deliver actionable insights.
- Create, analyze, and present data-driven reporting and executive-level narratives to internal stakeholders and external customers to influence strategy and business outcomes.
- Gather and communicate Voice of Customer insights to influence product strategy, roadmap priorities, and go-to-market execution.
- Lead customer engagement throughout the pre-implementation lifecycle and coordinate successful handoff to Product Delivery teams.
- Act as an escalation point for strategic customer issues and support commercial discussions and customer agreements with product expertise.
Requirements
- Deep knowledge of digital payments, digital commerce, authentication, tokenization, and the broader payments ecosystem.
- Proven ability to build senior-level customer relationships and influence strategic decisions across complex organizations.
- Strong commercial mindset with experience identifying growth opportunities and driving measurable business outcomes.
- Data-driven with experience analyzing performance metrics, developing executive reporting, creating customer-facing business insights, and translating data into clear recommendations and action plans.
- Exceptional communication and presentation skills, with the ability to simplify complex concepts for diverse audiences and executive stakeholders.
- Demonstrated ability to work independently and influence stakeholders in highly matrixed environments.
- Strong analytical, problem-solving, and customer engagement skills.
- Curious, proactive, and execution-focused, with a track record of overcoming obstacles and driving results.
- Effective collaborator who thrives in cross-functional environments and can successfully coordinate across account management, product, delivery, engineering, marketing, and legal teams.
- Passion for innovation and emerging commerce trends, including AI-driven commerce, authentication, identity, and next-generation payment experiences.
- Experience supporting large strategic merchants, digital platforms, PSPs, acquirers, or technology partners preferred.
Skills
- Digital Payments
- Digital Commerce
- Authentication
- Tokenization
- Payments Ecosystem
- Relationship Building
- Strategic Decision Making
- Commercial Acumen
- Data Analysis
- Executive Reporting
- Communication
- Presentation Skills
- Problem-Solving
- Customer Engagement
- Collaboration
- AI-driven Commerce
- Identity Management
- Next-generation Payment Experiences
Location
- New York City, New York
Work Type
- Full-time
Experience Level
- Manager
Salary/Compensations
- $156,000 - $265,000 USD
Benefits
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Equal Opportunity
- Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- We hire the most qualified candidate for the role.
- In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
- Do not include any medical or health information in this email.
- The Reasonable Accommodations team will respond to your email promptly.