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About the Role
This position is unique, acting as a crucial link between customers, product, and technology. You will be trusted by customers to explain the platform's capabilities and by product/engineering teams to relay accurate customer insights. You will report directly to the Country Manager and collaborate closely with engineering to serve as Streamhub's technical point of contact in Japan and the APAC region.
Responsibilities
- Lead technical ownership and discovery for assigned accounts, fostering discussions beyond superficial feature requests.
- Conduct innovation workshops with clients to propose AI and Streamhub product solutions for measurement and analysis challenges.
- Serve as the primary technical contact for Japan and APAC clients, clarifying complex issues.
- Translate intricate technical and data requirements into actionable specifications for product and engineering teams.
- Build long-term technical relationships to foster trust, prevent churn, and expand business.
- Deliver platform demonstrations tailored to both technical and business audiences.
- Create technical proposals that clearly articulate Streamhub's value in relation to client objectives.
- Share acquired technical knowledge internally to elevate the team's technical support standards.
- Design and implement AI-integrated workflows within client data pipelines, measurement processes, and internal delivery operations.
- Identify opportunities for Large Language Models, automation, and AI tools in data integration, quality checks, anomaly detection, and insight generation.
- Monitor and operate client data pipelines built on Airflow, Kubernetes, and AWS/GCP.
- Evaluate new AI tools to determine their practical effectiveness for clients and the team.
- Act as a feedback conduit between clients and the product team, transforming field insights into well-founded product proposals.
- Consolidate insights from clients into trends, contributing to product direction by providing prioritization data.
- Stay informed on industry trends in audience measurement, ad tech, and AI to ensure the roadmap reflects market direction.
- Collaborate with engineering and product teams in London and Bangalore to standardize delivery quality and share knowledge.
Requirements
- Over 5 years of experience in roles focused on technical negotiation with enterprise clients at B2B technology companies (e.g., Technical Account Manager, Solutions Architect, Sales Engineer, Technical Product Manager).
- Proven track record of achieving account management goals or substantially supporting new customer acquisition closings.
- Over 2 years of practical experience with analytics/technical systems used in audience measurement, research, advertising, or media/ad tech companies.
- Strong communication skills to elicit client needs, discuss internally, and proactively propose solutions to both clients and internal teams.
- Basic understanding of analytics platforms and data pipeline mechanisms (ETL, pipelines, APIs, cloud infrastructure).
- Experience working in small teams, demonstrating a strong ability to achieve results collaboratively alongside specialized expertise.
- Ability to work continuously in Japan.
Skills
- Technical Account Management
- Solutions Architecture
- Sales Engineering
- Technical Product Management
- Audience Measurement Systems
- Analytics Systems
- AI
- Large Language Models
- Data Pipelines
- ETL
- APIs
- Cloud Infrastructure (AWS/GCP)
- Airflow
- Kubernetes
- Communication
- Problem Solving
- Technical Proposal Writing
- Platform Demonstration
Location
- Kamiya-cho Office (5 min walk from Kamiya-cho Station / Roppongi-itchome Station)
Work Type
- Hybrid Work (3 days in office per week)
Experience Level
- 5+ years
- 2+ years
Salary/Compensations
- 10 million JPY or more (determined based on experience and skills)
- Incentive system based on sales performance
- Stock options (eligible after 1 year of employment)
Benefits
- Full social insurance coverage
- Training budget
- Opportunity for training trips to UK or Bangalore offices 1-2 times per year
- Opportunities to participate in blog writing and cutting-edge R&D presentations
About the Company
- Streamhub is a global analytics platform providing total audience measurement, planning, and targeting across TV, audio, and streaming.
- Our mission is to make viewing data practically usable for everyone in the media industry.
- We serve broadcasters, streaming providers, and advertising agencies in various countries.
- We combine advanced analytics, AI-driven insights, and scalable engineering to solve challenges across the media and advertising value chain.
- We are currently expanding our teams in Tokyo and Bangalore.
- We welcome individuals who thrive in a B2B tech startup environment.
Equal Opportunity
- Streamhub is committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, nationality, marital status, disability, gender, gender identity and expression, or veteran status.