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About the Role
This role is crucial for delivering bespoke and tailored client service, aligning with CHANEL's Client Service Values, and ensuring each client feels understood, valued, and cared for. You will optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service. You will also master product knowledge, provide expert guidance to clients, and maximize sales opportunities while supporting daily boutique operations and upholding merchandising standards.
Responsibilities
- Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values.
- Ensure each client feels understood, valued, and cared for.
- Exceed client expectations through a refined, personalized approach that creates meaningful connections and drives long-term loyalty.
- Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service.
- Master product knowledge, providing expert guidance to clients.
- Maximize every sales opportunity with the highest level of professionalism.
- Achieve and surpass personal and boutique sales goals, aligning with commercial objectives.
- Stay attuned to the latest trends, product offerings, and boutique updates.
- Support the daily operations of the boutique, including back-of-house functions.
- Assist with alterations and ensure products are properly handled.
- Collaborate with colleagues and leadership to uphold merchandising standards.
- Optimize the boutique’s visual presentation.
- Provide timely and efficient follow-up with clients.
- Maintain accuracy in data capture.
- Foster a seamless, elevated service experience.
- Uphold the prestige of the CHANEL brand by maintaining impeccable personal presentation and exhibiting refined etiquette.
- Embody the sophistication and legacy of CHANEL through every interaction.
- Establish yourself as a trusted ambassador of the House.
Requirements
- Proven background in a luxury retail or high-end customer service environment.
- Demonstrated success in driving sales and delivering outstanding service.
- A natural ability to build strong, personalized relationships with clients, ensuring their needs are met and exceeded.
- Excellent communication skills.
- Ability to manage multiple tasks seamlessly in a dynamic, fast-paced environment.
- Impeccable grooming and a polished, sophisticated image that aligns with the CHANEL brand values.
Skills
- Client Service Excellence
- Sales Performance
- Product Expertise
- Client Relations
- Communication Skills
- Organizational Skills
- Professional Presentation
- Brand Representation
Location
- Bloor Boutique, Toronto
Work Type
- Full-time
- Permanent
Experience Level
- Luxury Retail Experience
- High-end customer service environment
Salary/Compensations
- $60,000CAD annually + commission + bonus
Benefits
- Private medical and dental insurance
- Long-term disability coverage
- Life insurance
- Accidental death and dismemberment insurance
- Option to add family members to insurance
- Strong company pension plan
- Bonus program
- Generous vacation days
- Sick leave
- CSR (volunteering) days
- Day off for your birthday
- Robust global parental leave policy
- Employee Assistance Program (EAP) with 24/7 access to resources (counselling, legal support, wellness services, financial guidance)
- Mentorship programs
- Learning opportunities
- Career advancement opportunities
About the Company
- CHANEL is one of the most iconic, creative, and visionary luxury brands in the world.
- The House of CHANEL has a rich history and heritage, with a commitment to craftsmanship, artistry, and timeless elegance.
Equal Opportunity
- At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
- We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
- We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
- CHANEL CANADA ULC. welcomes all applicants for this position.
- We are committed to fair and accessible employment practices.
- Accommodations are available upon request for candidates with disabilities throughout the recruitment process.