Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Success Manager - Fixed Term (12 months) role.
Rezi rewrites your resume against Orbital's job description. Free.
Tailor your resume to this Customer Success Manager - Fixed Term (12 months) role.
Rezi rewrites your resume against Orbital's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Success Manager - Fixed Term (12 months) posting at Orbital — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Success Manager - Fixed Term (12 months) posting at Orbital — free, in seconds.
About the Role
The Customer Success Manager will manage a portfolio of existing Orbital customers, focusing on revenue growth, high customer satisfaction through cross-selling and up-selling, wallet share optimization, and maximizing retention rates. This role is crucial for ensuring the success and happiness of our global client base, fostering strong relationships, and supporting their growth with Orbital's solutions to meet ambitious company targets.
Responsibilities
- Work closely with the BDD and Customer Success management to set high standards for excellence and implement strategies to enhance customer satisfaction, retention, and growth.
- Build and develop strong, long-term customer relationships and leverage them to create Strategic Account Plans.
- Own a client portfolio and associated revenue, ensuring client growth and accurate forecasting.
- Identify, quantify, and mitigate risks within the client portfolio.
- Utilize customer data and analytics to identify trends and measure performance against KPIs.
- Foster a collaborative and empowering team environment that encourages growth and innovation.
- Act as an advocate for customer needs cross-departmentally, ensuring feedback is heard and acted upon to improve products and customer experiences.
- Identify opportunities to increase brand awareness in the market and collaborate with Marketing and other departments.
- Perform regular client reviews (monthly, quarterly, annually) to provide feedback and data on performance against agreed deliverables.
- Attend client meetings and events to build brand awareness.
- Stay updated with industry trends and insights that could impact clients and revenues.
- Manage pricing reviews and contractual amendments to maximize revenue opportunities and ensure client value.
Requirements
- 5+ years of experience in large/mid-market corporate sales or client relationships in financial services.
- Experience in the FX/CFD/Financial Institution sector.
- Proven track record of supporting and working with customers in a B2B sales/customer success environment.
- Strategic thinking ability to analyze data, identify trends, and implement effective strategies for revenue growth.
- Account management skills to manage a global client base.
- Experience in managing data and insights, and producing reports and presentations for business executives.
- Comfortable working in a dynamic, KPI-driven environment.
- Excellent negotiation and communication skills.
Skills
- Hubspot
- Jira
- Confluence
- Crypto/digital assets sector knowledge
Location
- Global
Work Type
- Full-time
Experience Level
- 5+ years
About the Company
- Orbital is revolutionizing global cross-border payments by combining traditional fiat banking with stablecoins over blockchain rails.
- Our platform offers multi-currency e-money accounts (corporate IBANs) and digital asset services.
- We operate at the intersection of payments, fintech, blockchain, and traditional financial services, bridging these worlds for corporate enterprises.
- We believe blockchain technology is here to stay and aim to be the first to offer a combined fiat and crypto payment services platform.
Equal Opportunity
- We are unable to provide visa sponsorship or support for this role at this time.
- If you have the skills and experience we’re looking for, we’d still love to hear from you, regardless of your location.