Shift Manager Count Team (Drop Team Shift Manager)
Resorts World Catskills · Monticello, NY, US
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About the Role
Oversees aspects of the Count Room, including table games count and slot drop pick-up, ensuring compliance with gaming regulations and company policies.
Responsibilities
- Ensures the integrity of all Count transactions
- Assists in table games count and slot drop, counting money, and reconciling gaming revenue
- Prepares various reports, transfer sheets, and reconciles all totals to the Soft Count Summary
- Maintains a thorough knowledge of Gaming Commission laws, rules, and regulations, as well as company policies
- Manages team members of the Drop Count department
- Maintains all records, reports, and other required paperwork in the Count Department
- Conducts research to resolve Count disputes
- Facilitates the flow of information by attending departmental meetings
- Ensures accuracy and thoroughness of departmental records and reports
- Oversees recruitment, hiring, training, recognition, coaching, and counseling for assigned departments
- Maintains the highest level of confidentiality
Requirements
- Prior casino experience preferred
- Ability to stand for extended periods of time
- Ability to supervise subordinate staff members
- Ability to operate currency/voucher counting equipment
- Ability to use computer equipment
- Ability to move and lift approximately 50 pounds
- Ability to count large quantities of cash and prepare proper documentation
- Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
- Must be able to obtain and retain a New York State Gaming Commission License
Skills
- Working knowledge and understanding of a broad range of slot machines and systems
Location
- New York
Work Type
- Full-time
- Interior resort casino environment
Experience Level
- Supervisor/Manager role
- Three (3) to five (5) years of experience in a slot technical or guest service field
- Minimum of three (3) years in a supervisor/manager role in a high volume, complex resort casino environment
Education Level
- High School Graduate or GED required
- BA/BS in a related field and/or a combination of education and related experience
About the Company
- Work is normally performed in an interior resort casino environment
- Must be able to stand, walk, and move through all areas of the resort casino
- Must be able to work under pressure in a fast-paced, 24-hour casino environment and effectively deal with guests, colleagues, team members, vendors and members of the business community in all situations