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About the Role
MrBeast is seeking a Senior IT Support Engineer to provide onsite and remote IT support, troubleshoot hardware and software issues, maintain IT infrastructure, and ensure a seamless technology experience for production, creative, and corporate teams. This role involves deploying enterprise technology, managing IT systems, enhancing security, and contributing to key IT initiatives in a fast-paced environment.
Responsibilities
- Provide onsite and remote IT support across macOS and Windows environments.
- Configure and deploy laptops, desktops, mobile devices, and peripherals for new and existing employees.
- Troubleshoot software and hardware issues, including core business applications (Google Workspace, Slack, Zoom, Adobe, Monday.com, DocuSign, Otter.ai, etc.).
- Maintain conference room systems, digital signage, printers, and other collaboration tools.
- Assist in WiFi and network deployments across campus, studios, and remote production locations (Cisco, Ubiquiti, Starlink, MiFi).
- Research, install, configure, and support internal software, cloud tools, and enterprise SaaS platforms.
- Create and maintain IT documentation, knowledge bases, and training guides.
- Assist with hardware purchasing, inventory tracking, asset lifecycle management, and yearly IT planning.
- Support campus network infrastructure, including tracing, patching, and maintaining ethernet/fiber cabling (MDF/IDFs).
- Implement IT security best practices, support MDM deployment (FleetDM, Jamf, Intune, Kandji), and strengthen overall cybersecurity.
Requirements
- 4+ years of IT Support/Admin experience in a mid-to-large organization with strong troubleshooting skills across hardware, software, and networking.
- Excellent communication skills with the ability to explain technical solutions to non-technical users.
- Experience balancing multiple priorities in a fast-moving environment.
- Strong knowledge of IT security, access control, and best practices.
- Hands-on experience with macOS & Windows environments.
- Proficiency in Google Workspace or Microsoft 365 administration.
- Solid understanding of networking concepts (DHCP, DNS, VPN, VLANs, etc.).
- Experience managing MDM platforms (Jamf, Intune, Kandji, FleetDM).
- Familiarity with IT ticketing systems, asset management, and SaaS administration.
- Certifications such as CompTIA A+, Google IT, Apple ACMT, Microsoft 365, Cisco CCNA or similar.
- Experience in media production, content creation, or entertainment industries.
- Knowledge of Linux, scripting, or automation tools.
Skills
- macOS
- Windows
- Google Workspace
- Slack
- Zoom
- Adobe
- Monday.com
- DocuSign
- Otter.ai
- Cisco
- Ubiquiti
- Starlink
- MiFi
- FleetDM
- Jamf
- Intune
- Kandji
- CompTIA A+
- Google IT
- Apple ACMT
- Microsoft 365
- Cisco CCNA
- Linux
- scripting
- automation tools
Location
- Onsite
- Remote
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $100,000 – $130,000 including bonus, benefits, and equity
Benefits
- Competitive Salary
- Generous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance
- Company contributions to employee Health Savings Accounts (HSA)
- 401k Plan with Safe Harbor company-matching
- Flexible vacation policy and paid company holidays
- Company-provided technology package
- Relocation assistance where applicable, including travel and company-provided housing for the first 90 days
About the Company
- Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world.
- Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube.
- With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives.
- At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change.
- Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.