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About the Role
The Resident Services Coordinator II plays a key role in helping residents thrive by leading on-site programs, tracking outcomes, and connecting residents with necessary resources for stability and success. You will identify barriers, create pathways to services, and build strong partnerships with community organizations. As an ambassador for the community, you will represent Mercy Housing’s mission and provide direct support to residents when needed.
Responsibilities
- Collect required data for designated program components and record data in the Mercy Housing database accurately and timely.
- Maintain all reporting requirements set by funding and/or government agencies.
- Evaluate outcomes of programs and services delivered on a regular basis.
- Develop a comprehensive understanding of residents to offer opportunities for community assistance and guide them towards appropriate services and resources.
- Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
- Perform other duties as assigned.
Requirements
- High School Diploma or equivalent.
- Two (2) years of experience in community development, social services, or related field.
- Two (2) years experience working with individuals with mental health issues.
- Two (2) years working with senior and developmentally disabled populations.
- Experience conducting community assessments.
- Experience applying the principles of conflict management.
- Experience organizing community groups, events, or programs.
- Experience supervising staff.
Skills
- Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
- Demonstrate a high level of verbal, writing, and listening skills.
- Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
- Maintain confidentiality and obtain appropriate release of information as necessary.
- Able to work with people with mental health, disability, substance abuse, legal, and financial issues.
Location
- On-site
Work Type
- On-site
Experience Level
- Two (2) years of experience in community development, social services, or related field.
- Two (2) years experience working with individuals with mental health issues.
- Two (2) years working with senior and developmentally disabled populations.
- Experience conducting community assessments.
- Experience applying the principles of conflict management.
- Experience organizing community groups, events, or programs.
- Experience supervising staff.
Education Level
- High School Diploma or equivalent.
- Bachelor’s Degree in a related field.
Salary/Compensations
- $32.00 - $35.00 /hour
Benefits
- Early close Fridays (3 paid hours off each Friday)
- Early close prior to a holiday (3 paid hours)
- Several healthcare plans to choose from, dental (includes plans covering orthodontia and a free basic dental option) and vision
- 15 days of earned PTO your first year
- 12 company holidays + 2 floating holidays
- Paid time off between Christmas Day and New Year's Day
- Paid time off to volunteer
- Paid parental and caregiver leave
- Employer-paid life insurance
- 403b + match
- Access to free Employee Assistance Plan
- Pet insurance options
About the Company
- At Mercy Housing, we’re working to change how low-income housing is built and supported, helping people and families live better lives.
- Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.