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About the Role
Braze is seeking a Solutions Consultant for its Commercial, General Business segment, serving the Americas. This role acts as a trusted advisor to prospective customers, leveraging product expertise, strategic vision, and best practices to build strong, long-term partnerships. The Solutions Consultant is a key technical thought leader across various customer types and markets.
Responsibilities
- Act as a trusted advisor to prospective customers during the sales process.
- Bring extensive product expertise, strategic vision, and best practices to bear.
- Lay strong foundations for long-term partnerships between Braze and customers.
- Serve as a technical thought leader across General Business verticals, customer types, and geographic markets.
- Blend the art of storytelling and sales with the science of how Braze technology delivers value.
- Help 'make it real' during the sales process to build customer confidence in Braze's capabilities and team.
- Expand thought leadership skills.
- Partner with Braze’s sales, marketing, security, and product teams.
- Leverage experience in Pre-sales Engineering, Technical Account Management, or Customer Success.
- Demonstrate a high level of curiosity about technology.
- Position BrazeAI capabilities, including AI Decisioning Studio, AI Content Optimizer, and AI Agents, to sophisticated customers.
- Collaborate with teammates across all departments.
- Contribute to product strategy sessions, marketing positioning decisions, and pricing and packaging discussions.
Requirements
- Experience selling into accounts with a sophisticated Pre-sales Consulting or Sales Engineering team.
- Domain knowledge of two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, or Programming (even just HTML).
- Exemplary written and verbal communication skills.
- Unparalleled follow-up skills.
- Ability to make people feel heard and understood.
- Team player mentality.
- High level of intellectual curiosity.
- Prepared to set a high bar for oneself and others.
- Ability to act with autonomy.
- Accountability.
- Openness to new perspectives.
- Bias toward action in the face of change.
Skills
- Product Expertise
- Strategic Vision
- Technical Thought Leadership
- Sales
- Storytelling
- AI
- SaaS
- Mobile
- APIs
- Marketing Automation
- Marketing Analytics
- Programming
- HTML
- Communication
- Follow-up
- Teamwork
- Intellectual Curiosity
Location
- Americas
Work Type
- Hybrid
- Travel (at most 50% at peak times)
Experience Level
- Pre-sales Engineering
- Technical Account Management
- Customer Success
Salary/Compensations
- Base salary: $83,000 - $116,000/year
- On Target Earnings (OTE): $118,500 - $150,500/year (including bonus or commission)
Benefits
- Competitive compensation
- Equity
- Retirement Plans
- Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans (medical, dental, vision, life, disability)
- Family services (fertility benefits, equal paid parental leave)
- Professional development (formal career pathing, learning platforms, yearly learning stipend)
- Curated in-office employee experience
- Opportunities to give back to the community (annual Volunteer Week, donation matching)
- Employee Resource Groups
- Work-life harmony
About the Company
- Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
- Braze helps brands deliver great customer experiences that drive value for consumers and businesses.
- Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint for smarter, faster, and more meaningful customer engagement.
- Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
- Consistently recognized as a Leader in marketing technology by industry analysts.
- Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
- Named a 2026 Best Places to Work by Built In.
- Named a 2025 America’s Greenest Companies by Newsweek.
- Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
- Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
- Headquartered in New York with offices globally.
Equal Opportunity
- Braze strives to create equitable growth and opportunities inside and outside the organization.
- Committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
- Encourages candidates to apply even if they don't meet 100% of the criteria.