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About the Role
Braze is seeking a Solutions Consultant for its Commercial, General Business segment, serving the Americas. This role acts as a trusted advisor to prospective customers, leveraging product expertise, strategic vision, and best practices to build strong, long-term partnerships. The Solutions Consultant is a key technical thought leader across various customer types and markets, blending sales artistry with technical value delivery to build customer confidence in Braze's capabilities.
Responsibilities
- Serve as a technical thought leader across General Business verticals, customer types, and geographic markets.
- Blend sales storytelling with technical value proposition to prospective customers.
- Partner with Braze's sales, marketing, security, and product teams.
- Position BrazeAI capabilities, including AI Decisioning Studio, AI Content Optimizer, and AI Agents, to sophisticated customers.
- Collaborate with teammates across all departments to achieve customer success.
- Participate in product strategy sessions, marketing positioning decisions, and pricing and packaging discussions.
Requirements
- Experience in Pre-sales Engineering, Technical Account Management, or Customer Success.
- High level of curiosity about technology.
- Experience selling into accounts with a sophisticated Pre-sales Consulting or Sales Engineering team.
- Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, or Programming (e.g., HTML).
Skills
- Exemplary written and verbal communication skills.
- Unparalleled follow-up skills.
- Active listening and problem understanding.
- Team player mentality.
- High level of intellectual curiosity.
- Strategic vision.
- Product expertise.
- Technical value delivery.
Location
- Remote
- Hybrid
Work Type
- Hybrid
Experience Level
- Mid-level
Salary/Compensations
- For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $80,000 and $107,000/year, with an expected On Target Earnings (OTE) between $114,000 and $139,500/year (including bonus or commission).
Benefits
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive benefit plans covering medical, dental, vision, life, and disability.
- Family services that include fertility benefits and equal paid parental leave.
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
- A curated in-office employee experience, designed to foster community, team connections, and innovation.
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
- Employee Resource Groups that provide supportive communities within Braze.
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®.
About the Company
- Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
- Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
- BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
- Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
- The company has been consistently recognized as a Leader in marketing technology by industry analysts.
- Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
- The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
Equal Opportunity
- At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
- We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
- We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.