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About the Role
Fred Victor is seeking an Overnight Housing Worker to provide support to chronically homeless tenants, helping them access and maintain affordable housing. This role involves encouraging tenant participation in goal development, community strategies, and utilizing a facilitative management approach. The position also includes front desk duties, crisis intervention, and case management services within a client-centered, harm reduction, and trauma-informed framework.
Responsibilities
- Work with chronically homeless tenants to access and maintain their affordable housing.
- Encourage tenant participation in goal development and community strategies.
- Utilize a facilitative management approach to help tenants reach goals and maintain housing.
- Provide a welcoming and professional Front Desk for Housing.
- Answer phones, field tenant questions, sign in guests, sign out keys, and take work orders.
- Perform crisis intervention and assist with tenant medication.
- Liaise with other workers and professionals.
- Utilize trauma-informed community development, facilitative management, and conflict resolution approaches.
- Provide intake, assessment, and case management services using a client-centered, strength-based, harm reduction approach.
- Maintain a caseload of 5-8 lower-need clients.
- Address housing-related issues such as behaviors, social isolation, mental health, substance use, and hygiene.
- Support tenants in problem-solving and accessing community resources.
- Identify, intervene in, and deescalate crisis situations.
- Work with tenants to develop crisis management skills.
Requirements
- Strong understanding of systems that cause and support homelessness, poverty, and discrimination.
- Respect for the realities of homelessness, poverty, and discrimination.
- Well-developed interpersonal skills for effective relationships with tenants, community, agencies, and staff.
- Experience working with people who are actively using substances from a harm reduction lens.
- Must utilize a trauma-informed, harm reduction, client-centered, anti-oppressive approach.
- Respect for and expertise working with tenants facing mental and physical health issues, active substance use, history of trauma, abuse, and social isolation.
- Experience working with tenants from racially and ethnically diverse backgrounds.
- A Police Record Check is required by the final candidate prior to hiring.
Skills
- Conflict resolution
- Crisis management
- Customer service
- Community-based resource knowledge
- Challenging organizational, staff, and tenant communities in a positive and creative way
- Teamwork
- Written communication
- Oral communication
- Group facilitation
- Understanding and communication of appropriate professional boundaries
- Planning and prioritizing work
- Literacy in Word, Pirouette, Excel
Location
- 4628 Kingston Rd, Toronto, ON, M1E 2P6
Work Type
- Reduced Full-Time
- Permanent
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $29.40 per hour
Benefits
- 4 weeks of vacation to start
- 1 float day
- Generous paid sick leave allowance
- Group benefits with Life Insurance, AD&D, Extended Health, and Dental Care with premiums 100% paid by the employer
- LTD with premiums 100% paid by employees
- RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
- Access to employee and family assistance plan
About the Company
- For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto.
- Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
- We are committed to ending homelessness, one person at a time.
- Kingston Road Housing provides safe deeply affordable housing for single people who are experiencing poverty, chronic homelessness and often the long-term effects of trauma, social isolation, varying degrees of mental health and substance use.
- Kingston Road Housing provides Housing with supports, including case management, on site 24 hours per day, 7 days per week.
- We work from a client centered, harm reduction, trauma informed, anti-oppressive framework.
- We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference.
- With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us.
- Many members of the management team started in relief and front-line roles.
Equal Opportunity
- Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.
- We welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience.
- If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance.
- We strive to provide reasonable accommodations whenever requested.
- Information received relating to accommodation requests will be treated with confidentiality.