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About the Role
Seeking a detail-oriented, customer-focused Leasing Team Member to join a growing team at an affordable housing community. This role is key to ensuring LIHTC compliance, maintaining occupancy, resident retention, and preleasing.
Responsibilities
- Act as a customer service ambassador, consistently exceeding resident expectations.
- Process rental applications and verify documentation per LIHTC guidelines.
- Greet prospective residents, answer inquiries, conduct property tours, and highlight community features.
- Utilize the Solidago Standard of Leasing.
- Respond to resident concerns professionally and promptly.
- Collaborate with maintenance and property management for smooth operations.
- Maintain cleanliness of the tour path for a positive first impression.
- Maintain organized resident files for compliance audits.
- Complete all lease applications and lease file paperwork.
- Maintain accurate lease file documentation per company policy and participate in audits.
- Stay informed on market conditions and trends by shopping competition and attending training.
- Participate in and assist with planning the community’s Monthly Marketing Plan.
- Assist with additional community projects as assigned.
Requirements
- 1-2 years of Real Page Onesite experience preferred.
- High School Diploma or equivalent.
- Minimum of 1 year of experience in leasing or property management, preferably within a LIHTC community.
- Strong communication skills.
- Available evenings and weekends.
- Ability to embody the Solidago Standards daily.
- Strong understanding of LIHTC compliance, income limits, and eligibility requirements.
- Basic computer skills for correspondence and memos.
Skills
- Warmly greeting prospective clients
- Answering incoming leasing calls
- Determining needs and preferences
- Professionally presenting the community and apartment homes
- Utilizing feature/benefit selling
- Closing the sale
- Following up
- Using “Gotta Says”
Location
- 2500 E William Cannon Dr, Austin, TX 78744
Work Type
- Full-time
- Onsite
Experience Level
- 1-2 years experience preferred
- Minimum of 1 year experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- Hourly Rate
- Bonus of up to $125 per lease
Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (PTO)
- Paid Holidays
- 401k Retirement Plan
- Employee Assistance Program (EAP)
- Competitive bonus structure
- Pet Insurance
- Gym Membership Reimbursement
- Parental Leave
About the Company
- Solidago residents are satisfied.
- Utilize the Solidago Standard of Leasing.
- Attend Solidago training.
- Participate in planning the community’s Monthly Marketing Plan (MMP).
- Ability to embody the Solidago Standards every day.