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About the Role
Leads and coordinates Crisis Intervention and follow-up services for Chautauqua County Residents experiencing mental health crisis during evenings, nights, weekends, and holidays.
Responsibilities
- Coordinate and provide crisis intervention services in the community for children and adults including intake, outreach visits, assessment, referral, follow-up, telephone lethality monitoring, and disposition of all persons referred.
- Facilitate stabilization of acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.
- Complete follow-up and facilitate linkages to needed community services and supports for both the primary customer and his/her family.
- Maintain on-call availability by work issued cell phone during scheduled shifts.
- Provide mental health evaluations to assess the need for involuntary transport under Section 9.45 of the New York State Mental Hygiene Law; provide signature for 9.45 documents.
- Data reporting and analysis as a function of service quality improvement.
- Provide marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Family Growth & Development Manager.
- Maintain confidentiality and comply with the code of ethics.
- Maintain consistent professional customer service.
- Promote the Agency mission.
- Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency.
- Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required.
- Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.
- Promote positive internal and external relationships.
- Other duties as assigned by supervisor.
- Adhere to all policies, procedures, and protocols.
- Gathers appropriate documentation and tracks outcomes.
- Maintain customer files inputted into CAPTAIN.
- Complete required progress reports on time.
- Participates in organizational committee structures as appropriate.
- Participates in organizational and divisional management systems.
Requirements
- Must be able to provide consistent even tempered customer service at all times.
- Must be able to work evenings, nights, weekends and holidays.
- Valid Driver’s License and reliable transportation.
- Ability to lift up to 50 pounds with or without reasonable accommodation.
- Completes all OMH requirements.
- Maintain all necessary certification and professional licensing as dictated by profession.
- Works compassionately with a diverse population.
- Experience navigating community programs.
Skills
- Master’s Degree in Mental Health Field with NYS Licensure/Certification (includes RN with psychiatric experience and background).
- Experience in Mental Health Crisis Intervention preferred.
- Knowledge and skills necessary to modify interventions and care according to the customer’s age preferred.
- Possess a working knowledge of community services and agencies.
- Excellent oral; written communications skills.
- Ability to work as part of a team required.
- Must be able to demonstrate initiative and resourcefulness; have analytical ability and be able to collect and research information and use sound judgment.
- Bilingual (Spanish) preferred.
Location
- Chautauqua County
Work Type
- Part-time
- On-call
Experience Level
- Non-Exempt
Education Level
- Master’s Degree in Mental Health Field with NYS Licensure/Certification
Salary/Compensations
- $23.69/hourly
About the Company
- Promote the Agency mission.