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About the Role
Dock Products Canada Inc. is seeking a motivated and detail-oriented Customer Service Representative to join our team in London, Ontario. We are committed to creating a positive workplace where employees are valued, supported, and empowered to succeed.
Responsibilities
- Enter customer orders into the ERP system.
- Maintain and update ship dates within ERP.
- Enter costs on OH purchase orders and service orders from outside customers.
- Review orders for pricing accuracy and tax compliance prior to invoicing.
- File completed orders after invoicing.
- Create purchase orders for suppliers and receive purchase orders for parts and new equipment.
- Receive and ship-confirm installation purchase orders.
- Serve as a point of contact for customer service, inventory, and outbound freight matters.
- Maintain master files and add new parts as needed.
- Perform item master maintenance, including adding or updating items.
- Maintain pricing schedules and process additions or changes for service and parts pricing.
- Prepare and provide reports as required.
- Compare service order records.
- Respond to customer inquiries and provide support.
- Promote the company's operational vision, values, and goals.
- Participate in training and team initiatives that support continuous improvement.
- Perform other duties as assigned by the Manager or their designate.
- Responsibilities may be reasonably modified to meet business needs.
Requirements
- JD Edwards (JDE) experience is preferred.
- Minimum of 2 years of customer service experience.
- Strong attention to detail and accuracy.
- Ability to adapt and maintain performance in a changing work environment.
- Excellent interpersonal and communication skills.
- Ability to work independently with minimal supervision.
- Strong conflict resolution skills and the ability to build positive relationships across teams and departments.
Skills
- Customer service
- Attention to detail
- Adaptability
- Interpersonal skills
- Communication skills
- Independent work
- Conflict resolution
- Relationship building
Location
- London, Ontario
Work Type
- Full-time
Experience Level
- 2 years of customer service experience
Education Level
- High school diploma or equivalent
About the Company
- Dock Products Canada Inc. is part of the ASSA ABLOY Group, a global leader in access solutions.
- We help billions of people experience a more open world through innovations that make spaces safer, more secure, and easier to access.
- We value results, empower our people to build their careers, and support them with regular feedback, training, and development opportunities.
- We encourage our colleagues to grow their roles locally, regionally, or internationally.
- We welcome new people on board and value diverse, inclusive teams with different perspectives and experiences.