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About the Role
The Operations Assistant performs a variety of clerical and administrative functions to assist the Operations Manager. They partner with the Operations Manager to supervise, motivate, and coach the Heart of House team to ensure all boutique operational functions are delivered to the highest standards in order to provide an impeccable client experience.
Responsibilities
- Maintain a strong client relationship by responding to all internal & external inquiries via telephone & email.
- Support the boutique sales floor as needed, welcome clients, art of wrapping, repair-intake, present new collections.
- Consistently provide the highest level of customer service and support to clients/colleagues.
- Assist with the inventory management process including RFID, Cycle counts, Year-End Inventory.
- Maintain inventory integrity by proactively managing shrink.
- Lead and execute the process of all incoming and outgoing merchandise within 24 hours.
- Maintain document retention as per the guidelines.
- Oversee and ensure compliance of Customer Owned Goods, Chanel et Moi Repairs/Alterations, and Consignment.
- Be an expert on Chanel Standard Operating Procedures.
- Reconcile and balance daily invoices based on the boutique.
- Ensure an adequate stock of boutique supplies and order as necessary.
- Inspect and maintain a clean and well-organized boutique regularly, this includes boutique & heart of house. Partner with Boutique Management as required.
- Respond to Inter-Boutique Transfer requests in a timely manner using the appropriate tools.
- Create, maintain and manage all Boutique invoices through our internal system.
- Support with the spare part and alterations supplies orders according to guidelines.
- Partner with Boutique management to order, organize and allocate staff uniforms.
- Coach and support the Heart of House team members.
- Support Operations Manager in achieving Heart of House objectives and goals.
- Actively participate in trainings and activities that support with professional development.
- Be a champion of change management.
- Adhere at all times to dress code, grooming and conduct guidelines as specified within the CHANEL Charter.
Requirements
- Minimum 3-5 years in retail operations and/or stock experience.
- Strong knowledge of shipping and receiving.
- Customer experience oriented.
- Detail oriented; excellent organizational skills.
- Excellent verbal and written communication skills.
- Comfortable working with different departments and teams.
- Ability to lift approximately 15-20lbs.
- Requires in-store presence to facilitate the opening and closing of the boutique; the receiving/shipping of inventory; to support sales to ensure optimal client service.
Skills
- Inventory Management
- RFID
- Cycle counts
- Year-End Inventory
- Shipping and receiving
- Customer service
- Organizational skills
- Communication skills
- Change management
Location
- CHANEL Yorkdale Boutique (in Holt Renfrew)
Work Type
- Full-time
- Permanent
Experience Level
- 3-5 years
Salary/Compensations
- 70k-75kCAD annually + bonus
Benefits
- Private medical and dental insurance
- Long-term disability coverage
- Life insurance
- Accidental death and dismemberment insurance
- Option to add family members
- Strong company pension plan
- Bonus program
- Generous vacation days
- Sick leave
- CSR (volunteering) days
- Day off for your birthday
- Robust global parental leave policy
- 24/7 access to Employee Assistance Program (EAP) resources, including counselling, legal support, wellness services, and financial guidance.
- Mentorship programs
- Learning opportunities
- Career advancement opportunities
About the Company
- CHANEL is a fun, creative and passionate brand.
Equal Opportunity
- At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
- CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.