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About the Role

As Operations Manager within our REMS team, you'll play a pivotal role in overseeing the operations of Cedarbrae Centre, a retail asset within our portfolio. You will oversee the daily operation and routine maintenance of the building's physical systems while ensuring tenant requests are addressed promptly and professionally. You are driven by customer service and take pride in the quality of work and service delivered by your team. You work effectively with individuals at all levels, including clients, external vendors, and corporate teams, and collaborate closely with the General Manager and other on-site management team members. You have a strong track record of leading, managing, and successfully delivering large capital projects while implementing preventative maintenance programs for commercial assets. You consistently meet and exceed business objectives, ensuring the achievement of key performance indicators (KPIs) and operational financial targets. You are forward-thinking, innovative, and eager to leverage your expertise to help shape the future of our industry.

Responsibilities

Manage, mentor, and provide guidance and training to the building operations team.
Effectively multitask while recognizing and addressing important and time-sensitive priorities.
Review operations and implement energy-efficiency initiatives while ensuring the building operates in accordance with sustainability programs.
Understand expense controls and successfully operate within established budgets.

Requirements

Minimum of 5 to 10 years of progressive building operations experience and 5+ years of progressive leadership experience, including managing teams of building operators and fostering strong client and tenant relationships, preferably within retail assets.
Proven experience preparing, writing, and presenting business cases for capital projects from budgeting through to completion.
Demonstrated problem-solving skills when working with teams, clients, vendors, and tenants.
Strong strategic thinking, with experience identifying and implementing innovative, cost-effective solutions.
Knowledgeable about all aspects of emergency management and supporting emergency response teams.
Experience writing and managing tenders for large-scale contracts (RFQs/RFPs) and preparing related client business cases.
Proven and decisive decision-making abilities; experience working with other departments (Construction, Accounting, Leasing) is considered an asset.
Experience working within critical systems environments.
Experience managing and implementing ESG projects is preferred.
SMA or FMA designation, BES, SMT, HVAC Technician certification, or a 4th/5th Class Power Engineer certification (or equivalent) is preferred.
RPA designation, LEED AP, PMP, or an equivalent designation is considered an asset.
Knowledge of Direct Digital Control (DDC) systems, including operation and troubleshooting.
Ability to oversee tenant build-outs and property improvement projects.
Experience preparing and managing property operations budgets.
Knowledge of applicable building and fire codes.
Proficiency with Microsoft Office applications (Word, PowerPoint, Excel, etc.), smartphones, and other technology devices.
Experience with Yardi Voyager, Yardi FM, Angus, or Building Engines work order systems.
Valid driver's license.
Applicants must be currently authorized to work in Canada on a full-time basis.
The employer will not sponsor applicants for work visas.
Direct applicants only please, no agencies.

Skills

Customer service
Leadership
Team collaboration
Capital project management
Preventative maintenance
Business objective achievement
KPI management
Operational financial target achievement
Innovation
Energy efficiency
Budget management
Problem-solving
Strategic thinking
Emergency management
Tender management
Decision-making
Microsoft Office Suite
Yardi Voyager
Yardi FM
Angus
Building Engines

Location

Scarborough, Ontario

Work Type

Onsite
Full-time

Experience Level

5-10 years of progressive building operations experience
5+ years of progressive leadership experience

Education Level

SMA or FMA designation
BES
SMT
HVAC Technician certification
4th/5th Class Power Engineer certification (or equivalent)
RPA designation
LEED AP
PMP

Salary/Compensations

$88,089 to $110,000

Benefits

Innovative projects
Career growth opportunities
Industry-leading training and development programs
Comprehensive and flexible benefits package
Competitive compensation
Collaborative culture
Membership in Employee Resource Groups (ERGs)
Global network access

About the Company

Colliers is one of Canada’s leading commercial real estate services firms, driven by a mission to accelerate success for its people, clients, and communities.
Colliers has been recognized as a top employer on multiple prestigious lists, including Best Workplaces in Canada, Best Workplaces in Canada for Women, and Best Workplaces with Most Trusted Executive Teams.
Colliers is a global team of 24,000 professionals across 70 countries.

Equal Opportunity

Colliers is an equal opportunity employer and values diversity in its workforce.
Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.
If you require a disability-related accommodation to participate in the recruitment process, please contact the recruitment team by email at careers@colliers.com.