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About the Role
As an Account Coordinator at dentsu Creative, you will play a key role within the Accounts team, supporting the day-to-day management of client business and helping ensure work is delivered seamlessly. This role is foundational in shaping how accounts are supported—bringing strong organization, proactive communication, and a collaborative mindset to every project.
Responsibilities
- Support Account leads in the day-to-day management of projects and workflows
- Initiate and manage project setup, including project IDs, estimates, and billing coordination with Finance teams
- Capture and distribute clear, concise contact reports outlining key decisions and next steps
- Collaborate with Production, Creative, and cross-functional teams to support the development and maintenance of project timelines
- Help ensure all teams have the information and materials they need to deliver work effectively (e.g., briefs, copy decks, deliverables lists)
- Assist in communicating client feedback clearly and accurately to internal teams
- Maintain and distribute up-to-date project documentation
- Coordinate meetings and maintain weekly status reports to ensure visibility across projects
- Support the execution of day-to-day operational requests that enable smooth account management
- Contribute to improving processes and team efficiency where possible
- Build strong, respectful, and collaborative relationships with clients and agency partners
- Monitor and track competitive activity, sharing relevant insights with internal and client teams
- Help foster a positive, inclusive, and solutions-focused team environment
Requirements
- Up to 1 year of relevant experience (including internships or co-op placements)
- Strong verbal and written communication skills
- Highly organized with the ability to manage multiple priorities and deadlines
- Detail-oriented with a proactive and solutions-focused mindset
- Comfortable working both independently and collaboratively within a team
- Eager to learn, grow, and take on new challenges
- Adaptable in a dynamic, fast-paced environment
- Resourceful in finding information and solving problems
- Passion for advertising, marketing, or creative industries
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
Location
- Toronto
Work Type
- Full time
- Permanent
Experience Level
- Up to 1 year of relevant experience
Salary/Compensations
- CAD $45k-$55k
Benefits
- A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.
About the Company
- Joining Dentsu Creative, you will be part of a creative network, delivering ideas that are brought alive in new ways.
- Along the way, you will team up with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior.
- By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.
- Dentsu Creative is an agency of dentsu.
Equal Opportunity
- Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment.
- We put our people at the center, creating space for growth, understanding, and learning so they can thrive.
- Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients.
- We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all.
- We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results.
- We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.
- We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best.
- If you need accommodation during the application or interview process, please contact Canada.Recruitment@dentsu.com or to begin a conversation about your individual accessibility needs throughout the hiring process.