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About the Role
Sun Life is seeking a Product Owner to support Platform / Journey Owners in delivering digital experiences, tools, and capabilities to Advisors and Firms. This role involves managing activities within delivery teams and partnering with various internal departments to transform the Digital Advisor experience.
Responsibilities
- Support Platform / Journey Owners in the design of clear product vision aligned to business strategy and outcomes
- Develop and deliver product roadmaps aligned to user journey maps and story maps
- Be accountable for product-specific objectives and key results (OKRs)
- Continuously monitor and measure end-user behaviours and usage of the product to inform ongoing refinement of product roadmap and feature pipeline
- Integrate usability studies and research into product requirements to enhance user satisfaction and ensure user-driven design
- Engage with Advisors during the requirements life-cycle
- Maximize the value produced by agile team by ensuring the digital product / platform meets the users’ needs and aligns to product vision
- Work with the Director to translate product vision into a strategic yet pragmatic roadmap that feeds into a continuously prioritized backlog(s)
- Solve complex issues through in-depth research, identifying options and evaluating to recommend a proposed approach
- Collaborate with the delivery team (e.g. agile, Kanban) and ensure the product delivers as intended and dynamically adjusting plans to deliver on OKRs
- Review QA test plans to align with acceptance criteria, facilitate testing and review of early builds for adherence to functional requirements
- Support business validation to ensure that features works as designed and ensure data integrity
- Partner with Change Management to develop and execute on adoption strategy to drive Advisor usage of digital tools and capabilities
- Proactively identify potential issues and risks to ensure goals are achieved
- Ensure product addresses applicable legal, compliance regulatory and internal policy requirements
- Identify areas of the business affected by product delivery and determine appropriate approach to engage with relevant stakeholders
- Escalate and keep stakeholders informed of key issues, risks and interdependencies
- Collaborate with key partners including Advisors, field management, Enterprise Services, CXO and other business units and functions (e.g. legal, compliance, risk)
- Build and manage relationships with key partners, including effectively engaging executives
- Proactively stay in touch with internal partners to maintain an understanding of new developments in their areas and identify opportunities for collaboration
- Tailor both written and verbal communication based on audience and situation to maximize buy-in and establish productive working relationships
Requirements
- Relevant agile digital delivery experience
- Strong knowledge of distribution, wealth and /or insurance
- Proven track record of implementation experience of systems or digital capabilities in financial services
- Demonstrate knowledge of technology platforms or ability to learn about technology and digital products, experience working on technical products is a plus
- Ability to solve problems effectively by balancing various lenses business, operations, design and technology
- Possess business acumen to analyze and generate insights from OKRs as well as foundational quantitative analytical skills to support Platform / Journey Owner to develop business cases
- Possess growth mindset and passion to challenge the status quo, find new solutions and drive out-of-the-box ideas
- Believe in a non-hierarchical culture of collaboration, transparency, safety, and trust
- Empower self and others to fail, learn, and grow
- Highly collaborative and ability to work in a fast-paced and dynamic environment professionally and positively
Skills
- Salesforce (asset)
Location
- Hybrid
Work Type
- Hybrid
Salary/Compensations
- 90,000 - 140,000
About the Company
- Sun Life is a leading financial institution that offer Canadians holistic advice and solutions including insurance, wealth and health through a team of digitally-enabled and insights-driven human Advisors.
- We are on an exciting journey to transform the Digital Advisor experience that increases ease of doing business, productivity and Client engagement.
- Sun Life is a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
- Joining a reputable organization with over 150 years of history.
- Certified Great Place to Work in Canada in 2026.
Equal Opportunity
- Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
- Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.