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About the Role
xHeron is building the Service-as-Software company for short-term rental operators. We are looking for an AI Engineer to build the agentic capabilities at the heart of xHeron, shaping how our agents reason, act and learn.
Responsibilities
- Build and improve multi-step agent behavior, including reasoning, tool use, and human handoffs.
- Develop context and retrieval strategies that connect agents to relevant operational knowledge and reusable expertise.
- Build evaluations and regression tests to measure decision quality, task completion, and failure patterns.
- Use production traces and operator feedback to improve models, prompts, and agent architecture.
- Ship and maintain production code alongside the CTO and engineering team, working closely with systems engineering on safe execution.
Requirements
- Strong software engineering fundamentals and practical Python experience.
- Hands-on experience building an LLM application that uses tools or carries out multiple steps.
- Experience shipping software for real users, including testing and debugging.
- A systematic approach to assessing AI quality through tests, traces, and comparisons.
- The ability to investigate unclear problems, explain trade-offs, and turn decisions into working software.
- Experience developing practical solutions and bringing an independent perspective to technical challenges and system design.
- Around 2+ years of software engineering experience is a useful guide, not a hard requirement.
Skills
- Python
- LLM application development
- Software testing
- Debugging
- AI quality assessment
- TypeScript/Node.js (nice to have)
- LLM evaluations (nice to have)
- Retrieval or memory systems (nice to have)
- Agent framework familiarity (nice to have)
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
Benefits
- Real ownership of a core, novel part of the product.
- Opportunity to build at the core and own a defining part of xHeron’s technology.
- Shape the company's direction by working directly with the CTO.
- Investment in professional development and room for technical leadership growth.
- Salary plus VSOP participation.
About the Company
- xHeron is building the Service-as-Software company for short-term rental operators.
- We take responsibility for guest communication, team coordination and issue resolution.
- We deliver service through people, software and AI, turning expertise into autonomous systems.
- Our mission is to create a service that gets the job done, not just another tool to supervise.