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About the Role
The Patient Access Services Representative (PASR) is a key member of the Revenue Cycle team, responsible for efficient and accurate patient scheduling, pre-registration, registration, admission, and financial clearance for Radiology and other clinical services. This role is crucial for facilitating patient access to care while ensuring the collection and verification of necessary demographic, insurance, authorization, and financial information for reimbursement and revenue cycle integrity. The PASR provides exceptional customer service and maintains compliance with hospital policies, regulatory requirements, and patient confidentiality.
Responsibilities
- Register, pre-register, schedule, and admit patients accurately and efficiently.
- Obtain and verify demographic, insurance, and financial information for various patient encounters.
- Interview patients to collect required information while maintaining confidentiality.
- Schedule procedures and appointments, ensuring all required documentation is obtained.
- Obtain required patient signatures for treatment authorization, assignment of benefits, release of information, and other regulatory documents.
- Verify insurance eligibility, benefits, referrals, authorizations, notifications, and pre-certifications.
- Accurately document insurance plans, subscriber information, authorizations, and verification outcomes.
- Identify available insurance coverage for self-pay accounts.
- Educate patients regarding financial responsibilities and payment options.
- Refer uninsured or underinsured patients to financial assistance programs and counseling services.
- Deliver exceptional customer service with professionalism, compassion, and sensitivity.
- Respond courteously and promptly to patient inquiries and requests.
- Maintain positive working relationships with physicians, nursing staff, patients, families, and other hospital personnel.
- Resolve registration, scheduling, or financial concerns with professionalism and initiative.
- Maintain accurate and complete patient records and registration documentation.
- Ensure compliance with HIPAA, regulatory requirements, hospital policies, and patient confidentiality standards.
- Record advanced directives and ensure appropriate documentation and filing.
- Document all registration activities, insurance verification efforts, authorizations, and financial counseling interventions.
- Utilize bed tracking, census management, scheduling, and registration systems.
- Assist with patient transfers, admissions, discharges, and room assignments.
- Support departmental initiatives to improve patient throughput, operational efficiency, and revenue cycle performance.
- Participate in departmental training, process improvement initiatives, and quality assurance activities.
- Perform other duties and special projects as assigned.
Requirements
- High School Diploma or GED.
- Minimum of one (1) year of experience in hospital registration, patient access, medical office operations, revenue cycle, healthcare billing, or a related healthcare setting.
- Previous Radiology scheduling or registration experience preferred.
- Experience with electronic medical records (EMR) and patient registration systems preferred.
- Minimum typing speed of 40 words per minute.
- Strong computer proficiency and data entry skills.
- Ability to effectively multitask in a fast-paced healthcare environment.
- Demonstrated ability to prioritize and reprioritize tasks based on departmental needs.
- Ability to work independently and collaboratively within a team environment.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Professional demeanor with outstanding customer service abilities.
- Reliable, accountable, and punctual with a strong attendance record.
- Knowledge of medical insurance plans, including Medicare, Medicaid, Commercial Insurance, HMO, PPO, Workers' Compensation, No-Fault, and Liability insurance.
- Understanding of insurance verification, authorization, and referral processes.
- Knowledge of medical terminology preferred.
- Ability to manage sensitive and confidential information.
Skills
- Typing speed of 40 WPM
- Computer proficiency
- Data entry
- Multitasking
- Prioritization
- Independent work
- Team collaboration
- Verbal communication
- Written communication
- Organizational skills
- Attention to detail
- Customer service
- Insurance verification
- Authorization processes
- Referral processes
- Medical terminology
- Medical insurance plans
- HIPAA compliance
- EMR systems
- Patient registration systems
Location
- WHMC
Work Type
- Per Diem
- Variable Shift
- Days
- Evenings
- Nights
- Weekends
- Holidays
Experience Level
- 1 year experience
Education Level
- High School Diploma or GED
- Associate degree in Healthcare Administration, Business Administration, or related field (Preferred)
Salary/Compensations
- $31.0584 per hour
About the Company
- WHMC is a healthcare facility.