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About the Role
As a Partner Success Associate on the Via Student Transit team, you’ll be on the ground floor of one of our fastest-growing verticals, working to bring safe, efficient, and flexible transportation to students across the U.S. This role blends strategic relationship management, operational data analysis, and consultative problem-solving. You will serve as a trusted, empathetic advisor to superintendents and transportation directors — understanding their needs and challenges, ensuring smooth program performance, driving service expansions, and driving long-term renewals in one of our fastest-growing business verticals.
Responsibilities
- Serve as the primary point of contact for school district leadership, transportation directors, and operators, building durable, trust-based relationships through empathy, responsiveness, and a deep understanding of their priorities and challenges.
- Analyze daily, weekly, and long-term transit performance data to understand what’s working, identify challenges, and provide actionable recommendations that improve routing, student safety, and operational efficiency.
- Partner with customers to understand their evolving goals, negotiate complex contract renewals and service expansions, and grow year-over-year adoption and revenue across your partner portfolio.
- Build strong internal partnerships with product, operations, deployment, and marketing teams, bringing the customer perspective to the table and advocating for improvements that meaningfully address partner and student needs.
- Deliver clear, compelling presentations and operational updates to audiences ranging from school boards and superintendents to frontline transit staff, adapting your approach to meet each audience where they are.
- Help establish best practices, success metrics, and operational workflows that enable us to deliver an exceptional partner experience as we scale the Student Transit vertical nationally.
Requirements
- Early in career, with some client-facing work experience, ideally in sales, business development, customer success, account management, consulting, or B2G/education tech.
- Comfortable diving into operational data, extracting meaningful insights, and translating numbers into clear strategic narratives.
- Thrives in fast-paced, high-growth settings with ambiguity, taking ownership and solving problems proactively.
- Excited to take ownership of service launches, coordinate across teams, and represent Via confidently and empathetically on the ground.
- Enjoys being on the move, meeting new people, and traveling frequently to help bring launches to life in cities around the world.
- Exceptional written and verbal presentation skills, with a talent for translating complex operational models into simple, compelling concepts.
- Excited about modernizing student transportation and improving access to education.
- Prior experience in transit, education, or public sector sales/CS is a plus.
Skills
- Strategic relationship management
- Operational data analysis
- Consultative problem-solving
- Communication
- Presentation skills
- Negotiation
Location
- U.S.
Work Type
- Full-time
- Travel required (approx. 50%)
Experience Level
- Early career
Salary/Compensations
- $70,000-$80,000 per year plus variable pay and equity
Benefits
- Comprehensive health coverage
- Low-cost dental and vision plans
- 401(k) with company match and vesting
- Fully paid parental leave for new parents, with extended leave options
- Mental health benefits
- Pet insurance
- Other wellness perks
- 20 days of paid time off (PTO) annually
About the Company
- Via is using technology to transform transportation around the world.
- We’ve got huge goals, from changing a single person’s daily commute to reducing humanity’s collective environmental footprint.
- We are on the cutting edge of public mobility.
Equal Opportunity
- Via is an equal opportunity employer.