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About the Role
The Area Manager of Stores is responsible for driving performance, operational excellence, and a consistent brand experience across a portfolio of KREWE retail stores. This leader will coach and develop Store Managers, hold teams accountable to sales and operational goals, and use business insights to improve performance. They will act as a key connection between stores and HQ, translating company priorities into action while surfacing opportunities and challenges from the field. The ideal candidate is a hands-on retail leader who balances commercial rigor with a strong understanding of brand, customer experience, and culture.
Responsibilities
- Deliver sales goal and bottom line profits across designated fleet of stores.
- Analyze sales and KPI data to identify trends, improve associate productivity, product performance, and maximize profit margins.
- Utilize KREWE tools and best practices to achieve sales goals and foster a culture of excellence.
- Ensure exceptional KREWE Guest Experience, visual brand standards, and operational processes are consistently executed to KREWE Standard.
- Ensure short- and long-term strategies are executed to drive sales growth across the territory.
- Strengthen customer loyalty through execution of KREWE Clienteling.
- Assist Store Managers with building out a strategic calendar of events that generates brand awareness and incremental revenue.
- Build community relationships and partnerships within each market to strengthen brand presence and drive incremental traffic and revenue to stores.
- Utilize scalable coaching, development, and performance management tools to consistently level-up our teams.
- Recruit, hire, and develop top talent to deliver exceptional in person experiences.
- Manage and develop retail teams, ensuring seamless customer journeys and high service standards.
- Communicate with store teams on sales performance, marketing campaigns, and operations.
- Maintain brand standards in store presentation and customer service to create a premium experience.
- Support the opening of new KREWE locations and activation of stores and temporary residencies to support brand growth within designated market.
Requirements
- 5+ years of senior leadership experience in multi-unit luxury retail.
- Ability to travel up to 50% out of the calendar year.
- Proven success with driving sales results through behavior management.
- Strong business acumen skillset and drive for delivering sales goals.
- Excellent analytical and problem-solving abilities.
- Strong leadership skills with the ability to inspire and motivate teams.
- Exceptional communication and interpersonal skills.
- Proven experience and success utilizing clienteling to drive traffic, results and strengthen consumer loyalty.
- Expertise in multi-unit retail operations, with a focus on luxury fashion, apparel, or eyewear.
- Proven ability to lead diverse teams positively and effectively across cultures and functions.
- High visual and brand standards, with sharp attention to detail and a strong understanding of personal style.
- Passionate about eyewear, fashion, and culture, with an appreciation for KREWE’s role in the industry.
- Excellent customer service skills and ability to lead remote teams to deliver an impeccable client journey.
- Proven success with performance management and holding standards of accountability.
- Familiar with best practices and emerging software, including POS systems, to support operational excellence.
- Motivated self-starter with exceptional time management skills, thriving under pressure in fast-paced environments.
- Excellent Excel and Google Suite skills are strongly preferred.
Skills
- Clienteling
- Performance Management
- Sales Analysis
- Leadership
- Communication
- Interpersonal Skills
- Analytical Skills
- Problem-Solving
- Retail Operations
- Customer Service
- Excel
- Google Suite
Location
- New Orleans Headquarters
- New York Headquarters
- Nashville Brick + Mortar
Work Type
- In Person
Experience Level
- Senior Leadership
Salary/Compensations
- Up to $115,000 annually based on experience and qualifications (New York only)
Benefits
- Competitive wage
- Group health plans: health, vision and dental insurance
- Welfare benefits: life, ad&d, supplemental voluntary coverage
- FSA Plan & HSA Program
- 401(K) Investment Options
- Adoption Assistance, EAP, Commuter Benefits
- Paid Parental Leave
- Quarterly Cultural Spend
- Ongoing Training and Development, an Educational Allowance
- 10 paid holidays and Paid Time Off accrual
- KREWE employee quarterly frame allowance
- Annual bonuses
- Employee discounts
About the Company
- KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed.
Equal Opportunity
- We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.