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About the Role
The Funeral Director's Assistant (FDA) plays a vital role in supporting funeral services and ensuring families receive compassionate care. This position requires a high degree of professionalism, sensitivity, and attention to detail. The FDA collaborates with Funeral Directors and other team members to ensure services are conducted with respect and dignity, reflecting the organization's commitment to serving families during times of loss. In addition to providing direct service support, the FDA contributes to the overall presentation of The Funeral Centre's facilities and property. By maintaining clean, organized spaces and ensuring equipment and supplies are well-managed, the FDA helps create a welcoming and comforting environment for families and guests.
Responsibilities
- Collaborate with Funeral Directors to fulfill families' wishes, including supporting visitations, funeral services, burials, cremations, and receptions.
- Provide hands-on assistance in conducting funeral services both onsite and at offsite locations, ensuring services are carried out with respect and dignity.
- Prepare visitation rooms by arranging furniture, floral tributes, and personal memorabilia in accordance with family preferences.
- Transport flowers, caskets, and deceased persons in company vehicles to designated locations as part of funeral processions.
- Ensure facilities are clean, presentable, and restored to their original condition before, during, and after services, including restrooms and coffee lounges.
- Maintain company vehicles to a high standard, including washing, interior care, and routine upkeep.
- Assist with general facility maintenance tasks such as waste disposal, mopping, dusting, and seasonal outdoor maintenance (e.g., salting and snow removal).
- Support inventory management by maintaining appropriate levels of supplies (e.g., caskets, urns, embalming supplies, and office materials).
- Safely and respectfully transfer human remains from various locations within the Greater Toronto Area, including hospitals, long-term care facilities, hospices, and private residences.
- Perform physical tasks including handling human remains with dignity, wrapping remains, placing remains on stretchers, and safely loading/unloading remains from vehicles.
- Verify the identification of human remains during transfers in accordance with MPGs Standard Operating Procedure, cross-referencing against the Medical Certificate of Death and other required documentation.
- Ensure all records and documentation meet legal and company standards.
- Perform additional duties as assigned by the Assistant Manager/Manager, Funeral Services.
Requirements
- Post-secondary certificate, diploma, or higher in business, funeral services, or a related field; or an equivalent combination of education, training, and experience.
- At least one (1) year of previous experience in a similar role.
- Previous experience in a funeral home and/or cemetery environment is considered an asset.
- Valid Ontario "G" driver's licence with a clean driving record.
- Strong verbal and written communication skills, with the ability to engage with people from diverse backgrounds and adapt to various communication styles.
- Ability to manage tasks efficiently in a fast-paced environment while maintaining attention to detail and accuracy.
- Strong interpersonal skills with the ability to collaborate effectively with colleagues and provide compassionate support to clients experiencing grief or loss.
- Understanding of and commitment to accessibility and inclusivity in workplace practices and client interactions.
- Physical ability to perform manual tasks, including safely lifting and carrying items within workplace safety guidelines.
- Knowledge of hospitals, nursing homes, cemeteries, crematoria, and mausoleums in the Greater Toronto Area (GTA) is considered an asset.
- Familiarity with funeral home environments and internal policies and procedures is considered an asset.
- Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Skills
- Communication skills
- Interpersonal skills
- Attention to detail
- Time management
- Microsoft Office Suite proficiency
Location
- Scarborough, ON
Work Type
- Casual
- Full-time
Experience Level
- 1+ year of experience
Education Level
- Post-secondary certificate, diploma, or higher
Salary/Compensations
- 26.83
About the Company
- Mount Pleasant Group (MPG) is a not-for-profit organization serving families in the Greater Toronto Area since 1826.
- MPG comprises Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS), delivering comprehensive death care services.
- MPGC operates ten cemeteries and four crematoriums; CMS provides funeral services at nine locations.
- MPG is committed to innovation, new trends, and technology while upholding values.
- The organization values the passion and diversity of its people and is committed to fostering an inclusive environment.
- MPG encourages individuals of all backgrounds to apply.
Equal Opportunity
- The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process.
- If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title.
- Any information received related to an accommodation will be addressed confidentially.
- Mount Pleasant Group’s recruitment process may utilize artificial intelligence (AI) tools to assist in the initial screening and matching of applications to job requirements.
- All hiring decisions are made by our recruitment team, in conjunction with the respective hiring manager.
- If you have questions regarding this process or require an alternative review method, please contact us.