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About the Role

As an Export Knowledge Base Manager & Advisor, you will combine your trade expertise, customer focus, and curiosity to help businesses solve complex export challenges. You will play an important role in the continued evolution of the Export Help Hub, contributing to the knowledge base that powers both advisor-delivered and AI-assisted responses. This role blends advisory services, knowledge management, and digital innovation.

Responsibilities

Own the ongoing maintenance and enhancement of the Export Help Hub knowledge base by creating, updating, validating, and organizing content.
Establish and maintain content standards, governance practices, and review processes to ensure knowledge remains accurate, current, and trustworthy.
Respond to export-related inquiries from Canadian businesses through a variety of channels, including email, web, chat, social media, and phone.
Provide guidance on topics such as international sales and marketing, customs and compliance, market intelligence, export regulations, risk mitigation, and trade practices.
Monitor and help improve the quality of AI-generated responses by identifying content gaps, validating outputs, tagging knowledge, and supporting continuous learning and optimization of the Generative AI experience.
Research and synthesize information from internal experts, content repositories, and external trade resources to deliver practical, client-focused recommendations.
Identify opportunities to connect companies with relevant EDC products, services, and expertise.
Contribute insights from customer interactions to improve products, services, processes, and digital experience that support innovation initiatives in the team.

Requirements

Undergraduate degree in International Business, Business Administration, Commerce, Finance, or a related field (or equivalent experience).
5+ years of experience in international trade, export advisory services, business consulting, or a related field.
Strong understanding of the Canadian export ecosystem, including government and private-sector resources available to exporters.
Excellent research, analytical, and problem-solving skills.
Experience engaging directly with clients and translating complex information into practical advice.
Strong written and verbal communication skills in both English and French
Experience supporting small and medium-sized businesses in areas such as international business development, supply chain management, customs and trade compliance.
Experience managing knowledge bases, content repositories, content governance, or digital information systems.
Familiarity (even if through personal projects) with generative AI knowledge management, prompt design, and/or quality assurance.
Certified International Trade Professional (CITP), Certified Trade Specialist (CTS) designation or experience as a Trade Commissioner or Trade Officer.
Able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents).
Meet the requisite government security screening requirements.

Skills

Trade expertise
Customer focus
Curiosity
Knowledge management
Digital innovation
Research
Analytical skills
Problem-solving
Client engagement
Written communication
Verbal communication
Generative AI knowledge management
Prompt design
Quality assurance

Location

Ottawa
Toronto

Work Type

Hybrid
Permanent

Experience Level

5+ years of experience in international trade, export advisory services, business consulting, or a related field.

Education Level

Undergraduate degree in International Business, Business Administration, Commerce, Finance, or a related field (or equivalent experience).

Salary/Compensations

Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive.

Benefits

Competitive compensation & benefits package
Work-life balance
Opportunity to help make Canada and the world better through trade
Hybrid work options
3 to 4 weeks paid vacation
Corporate closure period
Summer early Friday’s
No meeting Fridays
Continuous learning opportunities, including training programs, workshops and language training
Inclusive culture
Diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed
Wellness programs
Wellness initiatives
Mental health support
Fitness programs
Community engagement
Volunteer opportunities
Social responsibility programs
Relocation assistance is available for candidates who meet the eligibility criteria.

About the Company

At EDC, we support Canadian businesses to succeed globally.
We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.
At Export Development Canada (EDC), we empower Canadian businesses to succeed globally.
As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Equal Opportunity

EDC is committed to fostering employment equity and building a diverse workforce.
We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities.
At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.
We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.