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About the Role

Willson International is seeking a high-caliber, strategic Senior Customs & Trade Consultant - U.S. to lead client engagements and drive operational excellence. This role balances deep technical customs expertise with high-level project leadership, involving client interaction at all levels and building long-term relationships.

Responsibilities

Serve as the primary point of contact for new clients during the transition phase, ensuring all documentation requirements, compliance, and needs are met.
Review and validate import/export documentation for compliance with U.S. Customs and Border Protection (CBP) and other government agency regulations.
Collaborate with internal departments to configure account-specific workflows, EDI setups, and reporting tools.
Educate clients on customs procedures, documentation requirements, and system usage.
Identify and resolve issues during the transition period, escalating complex matters as needed.
Maintain accurate records of all onboarding activities, including client communications, compliance checks, and system configurations.
Provide feedback to improve onboarding processes and enhance client experience.
Assist in data mapping for integrated solutions, account setup of proprietary integrated platforms, training, and general support of our integrated client base.
Develop and nurture strategic relationships with key clients to drive long-term growth and retention.
Oversee administrative functions related to staff management, including direction of work, time/attendance, performance reviews, training, development, discipline, coaching, and mentoring.
Perform all other duties as assigned.

Requirements

High School Diploma required.
Licensed U.S. Customs Broker required.
5+ years of experience in customs brokerage, with a focus on client onboarding or account management.
Strong knowledge of U.S. import/export regulations and HTS classification.
Excellent communication and interpersonal skills.
Proficiency in customs brokerage software and Microsoft Office Suite.
Strong organizational and project management abilities.
Ability to work independently and manage multiple priorities.

Skills

Customs brokerage
Client onboarding
Account management
U.S. import/export regulations
HTS classification
Communication
Interpersonal skills
Customs brokerage software
Microsoft Office Suite
Organizational skills
Project management
Independent work
Managing multiple priorities

Location

Remote

Work Type

Work-from-home

Experience Level

5+ years

Education Level

High School Diploma
College or University Degree in Business Administration or Project Management (asset)
Licensed U.S. Customs Broker
Certified Customs Specialist (asset)

Benefits

Home internet reimbursement
3 weeks paid vacation for all new hires
401K program
Family medical benefit coverage (including significant mental-health practitioner coverage)
Compassionate Care top-ups
Maternity/Parental top-ups
Paid trainings
Paid certifications

About the Company

Willson International is a Customs Brokerage and Third-Party Logistics organization.
We are creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions.
We offer opportunities to develop new skills, innovate and grow, and the flexibility to enjoy the moments that matter.