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About the Role
Maintains, installs, converts, and configures gaming devices on an assigned shift according to departmental plans and layouts. Participates in a team-oriented environment.
Responsibilities
- Learn and utilize Apple iPods with accompanying software known as “Kai” to assure a high quality of guest service.
- Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow associates.
- Perform paper refills and clear jams, bill retrievals, and bill validator jams on machines, or follow through if more in-depth repair is needed.
- Handle guest transactions, such as cash and pay-outs, and other transactions as required.
- Responsible for the setup of game options and testing various devices, e.g., Bill Acceptors.
- Perform Pay tables and Reel Strip Test and verify Bonus awards.
- Conduct case-by-case analysis and troubleshooting in interpretive situations of technical performance of gaming devices.
- Perform daily or scheduled preventative maintenance on gaming devices.
- Install, build conversions (game kits), and reconfigure pre-planned floor layouts.
- Safeguard all assigned assets upon install, build, conversion (game kits), or reconfiguration.
- Use approved electronic test equipment when repairing or maintaining gaming devices.
- Responsible for accurate wiring, game chips, game boards, optioning of games, and safety and security of all electrical components.
- Maintain confidentiality of game optioning as they relate to par levels and hold percentages.
- Wear assigned safety-approved clothing and equipment during the build (game conversion), move, install, and maintenance of gaming devices.
- Comply with the gaming compact and any other necessary regulatory requirements.
- Willing to work varied shifts as required by operational needs.
- Provide support for technical inquiries and hands-on technical training of other tech support staff.
Requirements
- Must have understanding of Basic Electronics and Electricity.
- Must have basic understanding of Electronic and Electrical troubleshooting.
- Ability to read and translate wiring diagrams.
- Tools and experience using tools is required.
- Basic Knowledge of Player Tracking components.
- Must wear assigned safety approved clothing and equipment during the build (game conversion), move, install and maintenance of gaming devices.
- Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III Gaming License.
- Requires an extensive background check.
- Must submit to and pass a drug test for illegal substances prior to employment confirmation.
Skills
- Apple iPods with "Kai" software
- Basic Electronics
- Basic Electricity
- Electronic troubleshooting
- Electrical troubleshooting
- Reading wiring diagrams
- Using tools
- Player Tracking components
- Electronic test equipment
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Auto CAD LT
Location
- Casino work environment
Work Type
- Full-time
- Varied shifts
Experience Level
- Two years related experience and/or training
Education Level
- High school diploma or G.E.D.
- Associates Degree from a College, University, or trade school
- Regulatory approved certified technical training on gaming devices as specified by the vendor
Salary/Compensations
- $17.45 starting rate
About the Company
- The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.
Equal Opportunity
- The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.