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About the Role
The New York Islanders Hockey Club is seeking a Part-Time Retail Supervisor to act as a shift leader on the sales floor, guiding Retail Brand Ambassadors and ensuring exceptional guest shopping experiences in the Islanders and UBS Arena team stores.
Responsibilities
- Supervise and support Retail Brand Ambassadors on the sales floor, providing guidance, coaching, and clear direction.
- Open and close retail store locations, including handling bank deposits, store keys, and point-of-sale reconciliation.
- Monitor the retail sales floor and cash wrap areas to ensure exceptional customer experience, store presentation, and safety standards.
- Promote brand and product positively, engaging guests to create a unique shopping experience.
- Assist in training and onboarding new Retail Brand Ambassadors.
- Receive shipments from vendors and verify accuracy.
- Assist in conducting cycle counts and physical inventory.
- Maintain accurate merchandise inventory and communicate low-stock items.
- Support staff scheduling and shift coverage.
- Fulfill and process interdepartmental orders and transfers.
- Act as manager-on-duty in the absence of the Assistant Manager, escalating issues as appropriate.
- Support and collaborate with Sponsorship, Ticketing, Premium, Marketing, Game Presentation, Hockey Operations, and other departments.
Requirements
- High school diploma or equivalent required.
- 1-2 years of experience in a retail environment.
- Prior experience leading, training, or mentoring others preferred.
- Excellent interpersonal, communication, and customer service skills.
- Strong organizational and time management skills.
- Ability to handle multiple priorities and adapt to shifting priorities in a fast-changing environment.
- Comfortable making decisions independently and resolving issues on the sales floor.
- Experience and proficiency with Retail POS and inventory management systems a plus.
- Flexible schedule with the ability to work nights, weekends, holidays, and events; must have availability to work 80% of scheduled events monthly.
- Previous experience in retail at a sports or entertainment venue a plus.
- Ability to walk, stand and sit for long periods of time.
- Ability to lift and/or move up to 25 pounds.
Skills
- Flexibility
- Motivation
- Autonomy
- Collaboration
- Creativity
- Accountability
- Conflict Resolution
- Retail POS
- Inventory Management
Location
- UBS Arena
Work Type
- Part-Time
- Onsite
Experience Level
- 1-2 years of experience in a retail environment
- Prior experience leading, training, or mentoring others preferred
Education Level
- High school diploma or equivalent required
- Some college coursework a plus
Benefits
- Experience and growth in the sports and entertainment industry
About the Company
- The New York Islanders Hockey Club is one of the most iconic franchises in professional sports, with a deeply passionate and loyal fan base.
- Built on a Dynasty in the 1980’s with four straight Stanley Cup Championships and 19 consecutive playoff series wins, our history has defined a legacy that remains untouched in professional sports.
- In 2021, the New York Islanders moved to our new permanent home, UBS Arena. This state-of-the-art venue, which was built for hockey and made for music, is nestled within the historic Belmont Park.
- UBS Arena features best in class facilities and amenities, including premium suites, clubs, and lounges that offer boutique hospitality to elevate the guest experience.
- UBS Arena is part of a larger redevelopment project at Belmont Park, which aims to transform the area into a vibrant entertainment destination with the opening of Belmont Park Village in 2024 and the new Belmont Park Racetrack in 2026.
Equal Opportunity
- The New York Islanders are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.