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About the Role
An exciting opportunity is available for a permanent full-time Internal Review Specialist to join the Internal Review Team. Reporting to the Internal Review Manager, we are looking for highly motivated persons with legal/ technical skills and a focus on providing high level customer service.
Responsibilities
- Conduct independent internal reviews of claims decisions by preparing a Certificate of Determination with reasoning to support your findings
- Telephone communication with the Customer during the internal review process.
- Responding to and preparing legal submissions in response to applications lodged with the Personal Injury Commission
- Interaction with lawyers and other stake holders during the internal review process.
- Ensure adherence to legislative requirements and compliance with legislative timeframes
- Assist with the development and management of relationships with external stakeholders.
Requirements
- Strong legal, technical, and analytical skills, with expertise in interpreting and applying NSW CTP legislation
- High-level written communication skills and ability to simplify complex legal findings into plain English for customers
- Exceptional attention to detail and ability to thrive in a fast-paced environment
- Proven customer service excellence with focus on delivering clear and effective solutions
- Collaborative team player with the ability to adapt and contribute effectively within a dynamic work setting
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape
Skills
- Legal
- Technical
- Analytical
- Written communication
- Customer service
- Collaboration
- Adaptability
- Emerging technologies
Location
- Sydney, NSW
Work Type
- Permanent
- Full-time
- Hybrid
Benefits
- Inclusive Culture
- Work-life balance
- Flexible, hybrid work arrangements
- Tailored workplace adjustments
- Career Development
- Mentoring
- Development opportunities
- Global mobility opportunities
- Access to over 10,000 learning resources
- Financial and Well-being Perks
- Discounts on Allianz products, retail, tech, and travel
- Financial wellness initiatives
- Employee Share Purchase Program
About the Company
- At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work.
- As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other.
- We hire the very best people to further our commitment to caring and securing the future for our customers.
- We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
- Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
- Let’s care for tomorrow, so we can create a better future together, for everyone.
- Allianz Group is one of the most trusted insurance and asset management companies in the world.
- Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
- Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
- At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.
- And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
Equal Opportunity
- We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
- If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.