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About the Role
As an Enterprise Customer Success Manager, you’ll guide clients through their journey with Harvey, helping define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring clients adopt and derive maximum value from our technology, acting as a trusted advisor to integrate Harvey into their business processes and workflows.
Responsibilities
- Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Evangelize the power of LLMs while enabling end users to adopt Harvey daily.
- Serve as the primary contact for clients with a prescriptive and consultative approach, acting as a thought partner to deliver a superior customer experience.
- Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Relay client insights back to internal teams, aiding in the continuous improvement of our product and services.
Requirements
- Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms.
- Direct experience managing large-scale technology projects.
- Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results-driven candidates able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- Committed, collaborative, and proactive team players with a team-first mentality.
Work Type
- Travel may be required from time to time, including visits to customer office locations and company offices.
Benefits
- A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
About the Company
- At Harvey, we’re transforming how legal and professional services operate.
- By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
- This is a rare chance to help build a generational company at a true inflection point.
- We have strong product-market fit and world-class investor support.
- We’re scaling fast and defining a new category in real time.
- The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
- Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence.
- We live by three values: Decisiveness, Simplicity, and Job's Not Finished.
- We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are.
- If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
- At Harvey, the future of professional services is being written today — and we’re just getting started.
Equal Opportunity
- Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai