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About the Role
The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide their vehicle purchase in a no-haggle sales environment. This role involves responding to leads, answering questions, providing information, and guiding customers from initial contact to an in-store experience, ensuring exceptional customer service.
Responsibilities
- Interact with hundreds of customers online, over the phone, and in person.
- Guide customers through their vehicle purchase in a no-haggle sales environment.
- Respond to leads in a timely fashion.
- Answer customer questions and provide information.
- Guide customers effectively from phone and internet contact to an in-store experience.
- Provide an exceptional customer experience.
- Help customers select their perfect vehicle.
- Negotiate terms to ensure payment options meet customer lifestyles, budgets, and expectations.
- Close the deal.
- Provide an exceptional customer experience both before and after purchase.
- Follow up to ensure customer satisfaction.
- Help transition customers to the Service department.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Drive to set and achieve targeted goals.
- Prior sales experience, retail preferred.
- Demonstrated communication, consultative, interpersonal and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Skills
- Strong communication and interpersonal skills.
- Desire to help people and exceed expectations.
- Sales or customer service experience preferred.
- Outstanding communication and listening skills.
- Consultative skills.
- Organizational skills.
- Technology proficiency.
Location
- Nationwide
Work Type
- Full-time
Experience Level
- Sales or customer service experience preferred
Education Level
- High school diploma or equivalent
Salary/Compensations
- $66,000 - $132,000 per year
Benefits
- Competitive benefits
- Career paths into finance, management, and beyond
- A culture built on trust, transparency, and teamwork
- Competitive compensation and 401k matching
- Healthy work-life balance with insurance plans (health, dental, vision)
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access to deals and discounts through YouDecide
- Participation in DRVPNK mission to raise and donate millions of dollars to cancer research and treatment
About the Company
- AutoNation is redefining the car-buying experience.
- AutoNation is one of the largest automotive retailers in the United States.
- Offers innovative products, exceptional services, and comprehensive solutions.
- Empowers customers to make the best decisions for their needs.
- Has a network of dealerships nationwide strengthened by a recognized brand.
- Offers a wide variety of new and used vehicles, customer financing, parts, and provides expert maintenance and repair services.
- Through DRV PNK, has raised over $40 million for cancer-related causes.
- Demonstrates a commitment to making a positive difference in the lives of Associates, Customers, and the communities served.
Equal Opportunity
- AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.
- Welcomes candidates from all backgrounds who are passionate about making a positive impact.
- Encourages application even if not meeting every requirement.
- Values innovation, teamwork, and a commitment to making a positive impact in the world.