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About the Role
This hybrid position requires employees to work onsite three (3) days per week and remotely two (2) days per week, providing onsite support to Austin ISD employees. The role supports and drives best practices with Sales & Account Management for acquiring and renewing new business, handles client service issues, collaborates across the enterprise, and ensures client satisfaction.
Responsibilities
- Support Account Executives to renew clients within assigned book of business
- Develop relationships with clients and brokers/consultants
- Research inquiries received from clients & brokers/consultants
- Coordinate research through internal contacts and operational teams
- Respond directly to customer or company representative with updates and resolution
- Coordinate meetings, including agendas and presentation materials
- Attend client meetings, health fairs and enrollment meetings as required
- Gather data, create and/or maintain databases
- Research and prepare utilization reports
- Summarize and analyze results
- Respond to questions from prospects regarding benefit information and available benefit options
- Obtain and maintain Texas Life/Health license
- May include travel to client meetings, health fairs and enrollment meetings
Requirements
- Must have State General Agent Insurance License or obtain State General Agent Insurance License within 90 days of starting in the role
- Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 3 years of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making
- Organizational and project implementation skills
- Phone customer service skills
- Presentation skills
- Verbal and written communications skills to interact with internal and external contacts
- PC proficiency to include Excel, Word, PowerPoint, and sales system
- Willingness and ability for occasional travel
Skills
- Organizational skills
- Project implementation skills
- Phone customer service skills
- Presentation skills
- Verbal communication skills
- Written communication skills
- Excel proficiency
- Word proficiency
- PowerPoint proficiency
- Sales system proficiency
Location
- Austin ISD Main Office
Work Type
- Hybrid
Experience Level
- 1 year of experience in health insurance/health care field
- 3 years of experience in health insurance/health care field
Education Level
- Associate Degree
- Bachelor Degree
Salary/Compensations
- $66,400.00 - $99,600.00
- Annual incentive bonus plan
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
About the Company
- HCSC employees are the cornerstone of our business and the foundation to our success.
- We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
- Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Equal Opportunity
- We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.