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About the Role
This role focuses on understanding client release schedules and priorities to ensure exceptional customer service. The ideal candidate is a proactive problem solver, hands-on, and willing to tackle any challenge, from small tasks to large projects.
Responsibilities
- Work closely with clients to understand release schedules and priorities, ensuring optimal customer service.
- Track and drive projects from initiation to completion.
- Collaborate with the internal art department to manage jobs through the design and proofing stages.
- Issue purchase orders to domestic and international vendors.
- Oversee project progression through printing, manufacturing, and final delivery.
- Maintain regular communication with clients regarding project status via phone, email, and Zoom.
- Manage an accurate production schedule and generate weekly client status reports.
- Navigate internal schedules for both domestic and international projects.
- Accurately invoice clients, ensuring all billable components are included.
- Liaise with in-house Sales personnel as needed.
- Perform additional duties and responsibilities as assigned.
Requirements
- Client-focused and quality-obsessed.
- Proactive approach to tasks.
- Strong problem-solving abilities.
- Excellent communication skills.
- Effective collaboration skills.
- Enthusiastic and self-motivated.
- Detail-oriented and organized.
- Proficient in project management from inception to completion.
- Ability to perform well under pressure.
- Willingness to learn new skills.
- Excellent organizational skills, including inbox management.
- Excellent time management skills.
- Professional phone manner and interpersonal skills.
- Team player attitude.
- Knowledge of Microsoft Office.
- Knowledge of Google Suite.
- A passion for music.
Skills
- Project Management
- Customer Service
- Production Management
- Vendor Management
- Client Communication
- Scheduling
- Reporting
- Invoicing
- Microsoft Office
- Google Suite
Location
- On-Site
- Hybrid
Work Type
- Full-Time
Salary/Compensations
- $45,000 - $65,000
About the Company
- Founded in 1994, A to Z Media is a family-owned company specializing in Vinyl, CD, DVD, Promotional Product and Apparel, and Manufacturing Services.
- For over 30 years, we have been committed to delivering exceptional customer service, high-quality products, and competitive pricing for our global clientele.
- We work closely with clients to provide bespoke manufacturing solutions, including special printing, packaging, production, and logistical support.
- Our clients range from indie labels and branding agencies to distributors and Fortune 500 companies.
- At A to Z Media, we pride ourselves on being a true partner in bringing creative visions to life.