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About the Role
The Accounts Receivable Specialist supports the timely collection, accurate processing, and effective management of outstanding client accounts. This role collaborates with internal teams and external clients to resolve billing and payment inquiries, reduce aged receivables, and maintain accurate account records. The ideal candidate is detail-oriented, professional, organized, and able to balance strong client service with consistent follow-up on outstanding balances.
Responsibilities
- Review assigned accounts receivable portfolios and monitor aging reports to identify past-due balances and collection priorities.
- Contact clients regarding outstanding invoices, payment status, and payment commitments in a professional and solution-focused manner.
- Investigate and resolve payment discrepancies, short payments, unapplied cash, unidentified payments, and account reconciliation issues.
- Maintain accurate and timely collection notes, account updates, and follow-up actions in the appropriate systems.
- Collaborate with internal stakeholders, including billing, finance, legal professionals, and client service teams, to resolve disputes or billing-related questions.
- Support month-end and reporting activities by providing updates on collection progress, risk accounts, and unresolved issues.
- Escalate high-risk, sensitive, or unresolved accounts to management in accordance with internal procedures.
- Assist with process improvements that enhance collections efficiency, reporting accuracy, and client communication.
- Ensure all collection activities comply with firm policies, confidentiality standards, and professional conduct expectations.
- Perform any other Ad Hoc duties as assigned by the Manager of Accounts Receivable.
Requirements
- Post-secondary degree or diploma in Accounting, Finance or Business Management.
- Minimum of 5 years of previous related credit, collections and accounts receivable experience, preferably within a professional services firm.
- Proficient in MS Office product suite with a strong working knowledge of Outlook, Excel and Word.
- Demonstrated ability to be results/target oriented both in their individual portfolio, within a collection team environment as well contributing results to the overall success on a company-wide basis.
- Demonstrated ability to work well in a team environment.
- Strong decision-making, judgement and organizational skills.
- Strong client service orientation and ability to manage multiple client requirements at the same time.
- Ability to interact with senior members of the Firm, including the Partners and Senior Management.
- Exceptional communication skills (verbal and written), attention to detail, efficient and organized.
- Time management and organizational skills in order to efficiently multi-task and prioritize among many demands.
- Ability to work under pressure.
- Conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.
Skills
- MS Office (Outlook, Excel, Word)
- Aderant and/or related accounting systems (asset)
- Certified Credit Professional designation from the Credit Institute of Canada (or similar Credit organization) (asset)
- Communication skills (verbal and written)
- Attention to detail
- Organizational skills
- Time management
- Multi-tasking
- Prioritization
Location
- Toronto
- Montréal
- Ottawa
- Vancouver
- Calgary
- New York
Work Type
- Hybrid
- Remote up to 1 day per week
Experience Level
- Minimum 5 years of previous related credit, collections and accounts receivable experience
Education Level
- Post-secondary degree or diploma in Accounting, Finance or Business Management
Salary/Compensations
- $65,000 - $75,000 annually
About the Company
- Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms.
- Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada.
- Firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.
- Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena.
- Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas.
- Osler is a dynamic and exciting place to begin a career or carve out a new path.
Equal Opportunity
- Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures.
- Accommodations are available upon request for candidates in all phases of the selection process.