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About the Role
The Operations Manager reports directly to the management of a small to large size transportation Service Center. This position is responsible to keep freight moving within safety and business guidelines while maintaining strong, positive relationships with customers. The successful candidate will have strong leadership skills and customer service focus, offering a rewarding and challenging career with opportunity for advancement.
Responsibilities
- Lead, guide and direct employees, including setting goals, monitoring performance, and providing coaching, counseling, and development.
- Manage an efficient, clean, and safe LTL operation, including dock planning and schedule setup.
- Participate in hiring, training, and terminations, ensuring proper paperwork and follow-up.
- Administer assigned portions of the Service Center Business plan.
- Manage all Service Center operations in the absence of the Service Center Manager or Assistant Service Center Manager.
- Enforce compliance with all Company policies, procedures, safety rules, and government regulations.
- Meet all assigned KPIs.
- Ensure timely pickup and delivery of freight and verify freight for all billing.
- Observe truck loading for proper handling and distribution of freight.
- Enforce safety measures for the safe operation of trucks.
- Oversee service center operations to ensure customer satisfaction while minimizing costs.
- Investigate customer complaints and recommend solutions.
- Coordinate drivers and assign trucks and delivery routes.
- Record pertinent information on freight transport, including departure and delivery times.
- Conduct safety interviews with drivers, including post-accident reports, workers compensation interviews, notice of violations interviews, and road observation discussions.
- Conduct safety training as needed.
- Perform any and all other duties as assigned.
Requirements
- High School Diploma or General Educational Degree (GED), or any combination of education and experience which would provide an equivalent background.
- Minimum of 5 years supervisory experience preferred.
- Knowledge of all aspects of an LTL service center preferred.
- Good computer skills (AS/400 & MS Office a plus).
- Strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees.
- Customer Service focus.
- Some travel required.
- Excellent verbal, written, and listening communication skills.
- Excellent planning and organization skills.
- Knowledge of hazardous materials preferred.
- Strong work ethic and good problem-solving skills.
- Willing to work an average of 50 hours per week.
- Able to work any shift, including nights and/or weekends, and in any weather condition.
- Able to lift approximately 20 lbs., or more if required.
- Able to comply with all company policies, rules, procedures, and Code of Conduct.
- Able to interact well with others.
- Able to work independently or in a team setting.
- Capable of working under tight time constraints in a high-volume environment with multiple priorities.
- Ability to read, interpret, and comply with written information and documents with high comprehension and concentration.
- Ability to meet deadlines.
- Must pass a pre-employment drug screen, random drug and/or alcohol tests, and be subject to a criminal history background check.
- Must be authorized to work in the United States.
Skills
- Leadership
- Customer Service
- AS/400
- MS Office
- Communication
- Planning
- Organization
- Problem Solving
- Work Ethic
Location
- Onsite
Work Type
- Full-time
Experience Level
- 5 years supervisory experience preferred
Education Level
- High School Diploma or GED
- Bachelor Degree preferred
About the Company
- Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints.
- Come find your new career at Work4Estes.com!
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law.