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About the Role

This role oversees the visual execution and brand experience in the bricks and mortar environment. Through strong partnerships with the store teams, regular store visits and robust communications plans, and training and coaching, this role guides our store teams to deliver consistent best-in-class merchandising that drives both brand experience and business results. This position is remote and will require regular travel.

Responsibilities

Visit stores within your region on a regular cadence, in-store 3-5 days per week depending on the season and priorities.
Support regular benchmarking audits and partner with Regional Managers to ensure high standards are maintained across stores.
Continuously drive VM development and training initiatives within your region.
Train and coach in-store teams on presentation standards, product placement, fixture use, resources, and styling techniques.
Facilitate the onboarding of new VM and SST staff.
Support development plans for key talent.
Oversee the execution of all floor sets, window displays, and visual workload across stores within your region to ensure alignment with directives and company standards.
Review store photo submissions and compile photo decks.
Validate photos to ensure merchandising and displays are meeting a consistently high visual level that is both inspirational and commercially competitive, providing feedback and coaching store teams as needed.
Develop and maintain relationships with the stores to drive overall support and implementation of directives, providing guidance and supporting questions.
Develop a regular communication cadence and feedback structure with stores in your region.
Lead regular regional calls to walk stores through upcoming initiatives, support monthly VM conference calls, and provide clear and concise communications and feedback.
Support stores with building efficient rollout plans and schedules for visual workload, ensuring all stores meet key deadlines and maintain consistency.
Receive seasonal VM plans from Support Office partners and ensure successful implementation of brand vision throughout your region.
Support the development of new VM tools and processes to drive functional efficiencies and transparency.
Work with internal partners and Regional Managers to align on how to deliver VM excellence in your region and ensure merchandising directives align with safety, space planning, and operational standards.
Collaborate with cross-functional teams to review store performance, flag risks or barriers to successful executions, campaign completions, product sell-through, and customer engagement to inform future visual strategies.
Support the building of VM training programs for all levels of staff.
Travel as required to support store projects.
Support planning process and pre-site visits for store projects including renovations, relocations, new store opens, and rebrands.
Lead teams during the execution of store projects including renovations, relocations, new store opens, and rebrands.

Requirements

At least 3-5 years of relevant retail/visual merchandising experience, including 2 years’ experience leading a team or overseeing a region.
Diverse experience with visual merchandising across multiple product categories.
Works well in a fast-paced environment.
Self-motivated with the courage to innovate and learn quickly.
Confident presence and ability to provide coaching and feedback.
Strong communicator, skilled at writing clear and concise communications.
Exceptional listener, collaborative.
Demonstrates initiative, is conscientious and follows through on areas of responsibility.
Excellent planning, organizational and project management skills, with the ability to multi-task and meet deadlines.
Natural problem-solver, able to develop strategic solutions that work within budgets and timelines.
Comfortable with ambiguity and can react in an action focused manner.
Experience in process improvement and change management in busy, high-volume retail or service environments.
Experience with Word, Excel, PowerPoint and Power BI.
Comfortable with learning new software programs.
Stoked on something: love to build trails, log miles, organize hut trips, lean into corners, climb splitters or do something outside everyday.

Skills

Visual merchandising
Team leadership
Coaching
Communication
Planning
Organization
Project management
Problem-solving
Process improvement
Change management
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Power BI

Location

Remote
Toronto
Central market stores (ON, NB, NS)

Work Type

Permanent
Remote
Hybrid

Experience Level

3-5 years relevant retail/visual merchandising experience
2 years experience leading a team or overseeing a region

Salary/Compensations

$65,000 to $81,000 base + bonus

Benefits

Generous annual vacation allotment
Paid Care time (Wellness/sick)
Maternity and Parental leave top-up
Staff Discount and amazing deals straight from vendors
Top-notch benefit plan
Retirement plan with matched contributions
Paid days to pursue outdoor activities and/or volunteer in your community
Access to a learning platform
Educational assistance support

About the Company

At MEC, we believe the transformative power of the outdoors makes us better humans and drives us to do good for the planet.
We are here to inspire and support everyone in getting active outside, matching people with gear and advice that instills confidence.
We offer more than products; we offer passion for the outdoors.
We play with purpose!
Our business model is dependent on impassioned and well-trained outdoor enthusiasts and as such we look for individuals who live our purpose and fit with MEC ethos and lifestyle.
If you are that person, we’d love to connect with you. Join us!

Equal Opportunity

MEC is an equal opportunity employer and committed to building an inclusive community of staffers.
We’re proud to work with our people to create a diverse workplace, where everyone feels like they belong and has the opportunity to be successful.
We welcome of all applicants to join our diverse team.
Tell us what you need during the hiring process, and we’ll do our best to accommodate you.