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About the Role
The Reservations Associate provides customer support for all business received through NYSCI’s call center web presence, assisting with curating schedules and experiences for field trip bookings. This role is critical to the Visitor Experience team and supports the museum’s attendance and revenue targets by connecting visitors to appropriate programs and services.
Responsibilities
- Field incoming booking inquiries and pursue marketing-generated leads for birthday parties, group field trips, general admission, membership, and other public-facing programs.
- Receive calls as a centralized call center and generate reservations for customers, demonstrating extraordinary customer service.
- Perform outbound sales calls, pursuing leads generated through web-inquiry forms and other sources.
- Respond to leads generated through web-inquiry forms by email.
- Maintain active awareness of NYSCI’s portfolio of offerings, reviewing museum content and meeting with department staff.
- Process payments, coordinate emails, and manage data related to reservations.
- Collaborate with the Reservations Coordinator to meet quarterly reservations goals.
- Maintain and update detailed records of conversations using Excel and Outbound.
- Collect visitor feedback data to improve NYSCI’s offerings.
- Update tools and resources to maintain consistent messaging.
- Update the website for group operations as needed.
Requirements
- 2 years of customer experience or a combination of relevant experience and education.
- Creative writing ability to assist with responding to inquiries.
- Ability to professionally communicate through oral, written, and technological methods.
- Ability to work independently and in a team environment.
- Demonstrated decision-making, problem-solving, and customer issue resolution skills.
- Flexible schedule with availability to work weekends, holidays, evenings, and special hours.
- Ability to sit for long periods of time.
Skills
- Microsoft Suite
- POS software
- Outbound or other CRM and SLA software
Location
- On-site
Work Type
- Part-time
- On-site
Experience Level
- 2 years of customer experience
Salary/Compensations
- $19/hour
About the Company
- Since its founding at the 1964-65 New York World’s Fair, the New York Hall of Science (NYSCI) has inspired millions of people by offering innovative, participatory ways to learn and encouraging curiosity and creativity.
- Located in Queens, NYSCI welcomes 400,000 visitors each year and serves thousands more through outreach in schools, teacher professional development, and public events.
- NYSCI is a leader in the science museum field, recognized for its exhibitions, programs, and products, informed by its inclusive, research-derived approach to STEM learning and engagement called Design, Make, Play.
- The Design, Make, Play model fosters open-ended exploration, imaginative learning, personal relevance, deep engagement, and delight, inviting broad participation in STEM.
- NYSCI engages diverse communities in STEM by fostering excitement for self-directed exploration and tapping into the joy of learning intrinsic to young people’s play.
- NYSCI has approximately 105 full-time and over 130 part-time and casual staff members.
Equal Opportunity
- The New York Hall of Science is an equal-opportunity employer committed to fostering an inclusive and innovative environment with the best employees.
- We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law.
- We support a drug-free workplace.
- If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
- We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.