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About the Role
The Golden State organization is seeking a motivated, high-energy Manager to lead relationship management for annual suite clients at Chase Center. This role involves cultivating long-term partnerships with a diverse portfolio of clients and requires thriving in high-pressure, dynamic environments with a "white-glove" approach to service. This is a premier opportunity to showcase business development expertise, take full ownership of key accounts, and drive world-class client retention.
Responsibilities
- Act as the primary point of contact and trusted advisor for a portfolio of assigned customers, fostering strong, long-term relationships
- Contribute to all meetings with prospective and existing clients to ensure overall objectives are understood and long-term business relationships maintained
- Identify opportunities for account expansion (upsell/cross-sell) and collaborate with the sales team when appropriate.
- Accountable for the long-term retention and satisfaction of premium suite clients.
- Administer all formal updates and communications regarding Chase Center events, as well as Golden State Warriors and Valkyries games
- Maintain detailed client records and consistently update their respective profiles in Salesforce
- Other duties as assigned
Requirements
- Minimum 3 years in Customer Service, Account Management, Hospitality or similar
- Proficient skills in Microsoft Office Suite
- Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels of company
- Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
- Flexibility with changing priorities; ability to organize and prioritize workload
- Proactive, self-motivated, and results-oriented with a strong customer-centric mindset
- Must be available to attend all Golden State games and Chase Center events to drive business relationships (includes weekends, holidays, and late nights)
Skills
- Experience with ticketing platforms a plus (e.g. Archtics)
Location
- San Francisco, CA
Work Type
- Full-time
- Onsite
Experience Level
- 3 years
Education Level
- Bachelor's degree, preferably in Business, Communications, Sports Management or equivalent work experience
Salary/Compensations
- $80,000 Per Year + Bonus (OTE approx. $120,000)
Benefits
- Comprehensive Medical, Dental and Vision benefits for employees and dependents
- Employer 401K match
- Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
- Warriors home tickets, team store discount and more!
About the Company
- Want to learn more about who we are and what we value? Visit www.warriors.com/employment
- Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Golden State is an equal opportunity employer.
- We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.