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About the Role

This role is focused on providing an exceptional user experience within a global commercial real estate advisory firm, emphasizing a positive impact on people's lives and creating vibrant buildings and cities.

Responsibilities

Provide a user-focused service experience that exceeds expectations.
Demonstrate behaviors outlined in the ‘Behaviors Playbook’.
Continuously build relationships to understand evolving needs and service trends.
Ensure immaculate presentation of the ground floor entrance and café hub.
Prioritize the welcome experience, visitor processing, and visitor journeys.
Welcome visitors immediately with warmth and attention.
Ensure quick communication of visitor arrivals when automated options are not used.
Care for waiting visitors, offering assistance and acting as an ambassador.
Ensure visitors and employees receive a warm farewell and check for onward journey assistance.
Be visible and accessible as the first point of contact for queries.
Conduct regular audits of the Welcome Space for cleanliness and condition, resolving or escalating issues.
Adhere to all health and safety safe systems of work, including Risk Assessments, manual handling, floor & fire exit checks, first aid, fire marshal duties, and mental health champion responsibilities.
Oversee the utilization of working space and gather employee feedback.
Promote and support the business with technology for all workstreams.
Promote the benefits of pre-booking visitors and assist with pre-arrival services.
Provide proactive IT support and setup, both in-person and remotely.
Manage and set up rooms proactively, seeking business support as needed.
View challenges and complaints as opportunities for resolution and escalation.
Take an active role in understanding and contributing to long-term solutions for challenges and complaints.
Own the new starter's first-day journey, including building and service inductions.
Act as a change advocate, motivating others with new initiatives.
Manage vending areas, kitchens, and pantries, ensuring high standards.
Assign lockers in line with office procedures.
Carry out archiving responsibilities.
Support with post and parcel management.
Utilize technology to drive communication and connectivity with employees.
Participate in user and stakeholder engagement meetings.
Recognize employee milestones like birthdays and work anniversaries.
Contribute ideas for and drive the employee experience events calendar.
Maintain current knowledge of Workplace Services policies, procedures, systems, and tools.
Offer input and perspective at team meetings with reason and emotional intelligence.
Provide input into the monthly report within requested timeframes.
Take an active role in training and supporting new colleagues.
Attend training courses and apply learnings to daily service.
Take charge of personal development, contributing to appraisals and seeking training opportunities.
Ensure compliance with all Avison Young policies (GDPR, Bribery, Bullying and Harassment, unconscious bias).
Participate and assist with client visits and prospective occupier show rounds.
Act as an Ambassador for Avison Young at all times.

Requirements

Exudes passion for service delivery.
Possesses a proactive, motivated, good-natured personality.
Communicates in a positive tone.
Has a customer-focused manner, confident in delivering exceptional services.
Has a passion for technology and its utilization in service delivery.
Thrives in an environment where providing solutions is key, demonstrating creativity in problem-solving.
Is a change advocate.
Is forward-thinking and desires continuous development of service and self.
Possesses excellent attention to detail.
Is a team player, supporting colleagues with a ‘One Team’ focus.
Maintains pride in personal appearance, following company guidelines.
Ability to react quickly and prioritize needs in a fast-paced environment.
Must confirm the right to work in the UK.

Skills

Service delivery
Relationship building
Customer service
Problem-solving
Technology utilization
Communication
Teamwork
Attention to detail
Adaptability
Proactiveness

Location

Work Type

Full-time
Hybrid
Remote

Experience Level

Not specified

Education Level

Not specified

About the Company

Founded in 1978, Avison Young is a global commercial real estate advisory firm with 120 locations across 20 countries.
The company believes that places have the power to make people happier and healthier, aiming to create vibrant buildings and cities that deliver long-lasting social value and economic impact.
Avison Young fosters a culture of curiosity, passion, and strategic intelligence, encouraging collaboration and providing employees with the opportunity to own a share of the business.
Their Principal-led, privately-owned model allows employees to become Principals and have a say in the company's future direction.

Equal Opportunity

Avison Young is committed to increasing diversity at all levels and empowering women through initiatives like the Women's Network.
The global DEI steering committee shapes strategy to increase industry access for underrepresented groups and accelerate initiatives led by employee resource groups.
The company is committed to building an inclusive culture that empowers employees, reflects diverse backgrounds, allows individuals to be successful and feel a sense of belonging, and fosters a supportive community.
Avison Young is an equal opportunity employer committed to treating all employees and job applicants equitably, including implementing strategies to advance underrepresented communities.
As a Disability Confident Employer, they are committed to removing obstacles to inclusion and providing adjustments for applicants with disabilities.
They encourage applications from individuals who may not meet all person specification criteria but possess passion and potential.
The company is committed to inclusion in hiring processes and wants to give everyone a chance to show their capabilities.