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About the Role

The Service Scheduling Coordinator is the first impression of the dealership, requiring a positive, organized, and adaptable individual who prioritizes guest satisfaction and can effectively manage phone inquiries and appointment coordination.

Responsibilities

• Receive incoming calls to the Service departments and coordinate all service appointments.
• Handle and de-escalate guests’ service and roadside-related concerns.
• Refer to service history and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Handle telephone inquiries regarding upcoming appointments and work-in progress.
• Maintain high guest satisfaction standards per dealership policy.
• Advise guests about necessary service for routine maintenance based on mileage and history.
• Maintain awareness of monthly service-related promotions.
• Review and coordinate online appointments for accuracy.

Requirements

• Minimum of 1-2-year commitment before opportunity for Service Advisor consideration.
• Dynamic positivity and a genuine desire to make people happy.
• Respect for rules and processes.
• Enjoyment of an active, dynamic environment and ability to multi-task while prioritizing workload.
• Tendency to naturally infuse a positive voice into communications.
• Ability to flourish in an ever-changing environment.
• Receptiveness to coaching and a desire for self-improvement.
• Professional appearance and demeanor at all times.
• Punctuality in reporting to work.
• Team-player mentality.
• Expert multi-tasker.
• Must have held a valid driver's license for at least 1 year.
• Must be at least 18 years of age.

Skills

• Experience with business software (Email clients, Microsoft Office, Gmail for businesses).
• Moderate understanding of utilizing multiple browsers and systems.
• Ability to type at 45+ WPM.
• Polished, professional, and positive phone and email communication skills.
• Experience in an environment of moderate pressure.
• Capable of making conscientious decisions.
• Prior experience at a dealership or within the automotive retail or service industry is a plus.
• Fluency in English required (bilingual is a plus).
• Prior relevant hands-on experience with CRM software, sales, or phone systems is a bonus.

Location

• Austin, TX 78752

Work Type

• Full Time
• 40 hours per week

Experience Level

• 1-2 year commitment before opportunity for Service Advisor consideration

Salary/Compensations

• Starting at $22.00 per hour

Benefits

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
• $200 Donation to Charity of Your Choice with Approval

About the Company

• Locally-owned, family-operated company with locations in North/Central Austin.
• Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.
• We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!
• CAG is committed to compliance with the American Disabilities Act.

Equal Opportunity

• CAG is proud to be an equal opportunity employer.
• We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
• As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed.
• The Continental Automotive Group is an equal opportunity employer and a drug free workplace.