Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Sr. Customer Success Manager - San Francisco, CA role.
Rezi rewrites your resume against OpenGov's job description. Free.
Tailor your resume to this Sr. Customer Success Manager - San Francisco, CA role.
Rezi rewrites your resume against OpenGov's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Sr. Customer Success Manager - San Francisco, CA posting at OpenGov — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Sr. Customer Success Manager - San Francisco, CA posting at OpenGov — free, in seconds.
About the Role
Manage complex, high-stakes enterprise relationships to ensure long-term health, prevent churn, and drive expansion within an assigned portfolio of approximately 20 accounts. Partner with Sales and Product leadership to refine go-to-market strategy and mentor the Customer Success organization. This role is for a strategically-minded senior CS professional focused on over-achieving retention targets and driving digital transformation.
Responsibilities
- Take direct accountability for net retention, renewals, and enterprise usage of a high-value customer base.
- Utilize customer success plans to align OpenGov products with customer goals, driving adoption, retention, and expansion.
- Identify and connect with senior stakeholders to align OpenGov's value with their strategic initiatives.
- Act as a liaison between customers and OpenGov's Product and Field leadership to drive product improvements and resolve escalations.
- Manage and advocate for a large list of accounts, maintaining high satisfaction through rapid issue resolution and proactive escalation management.
- Travel to engage customers in person and lead regional user groups.
- Complete advanced OpenGov training and mentor junior CSMs.
Requirements
- 5+ years of account management, customer success, or sales experience, ideally within a complex technology, finance, or accounting SaaS environment.
- Consistent track record of exceeding quarterly retention and revenue goals.
- Outstanding communication, negotiation, and presentation skills, with demonstrated ability to build collaborative relationships at the executive level.
- Rapid ability to master OpenGov’s product verticals, including local/state government, special districts, and higher education.
- Highly proficient in Salesforce, G-Suite, and modern CS platforms.
- Ability to translate technical features into business outcomes.
- Willingness and ability to travel as required.
Skills
- SaaS
- Account Management
- Customer Success
- Sales
- Technology
- Finance
- Accounting
- Salesforce
- G-Suite
- CS Platforms
- Communication
- Negotiation
- Presentation
- Executive Influence
- Cross-Functional Leadership
- Customer Advocacy
- Community Building
- Operational Excellence
Location
- San Francisco, CA
Work Type
- Onsite
- Travel
Experience Level
- Senior
Education Level
- Bachelor's degree required
- Sales training methodologies (e.g., MEDDIC, Challenger) or a Graduate Degree is a major plus
Salary/Compensations
- $145,000 - $180,000
Benefits
- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches
About the Company
- OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S.
- More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform.
- Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data.
- The OpenGov ERP allows public sector organizations to focus on priorities and deliver maximum ROI.
- OpenGov's mission is to power more effective and accountable government.
- OpenGov has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.
- OpenGov is headquartered in San Francisco.
- OpenGov is a fast-paced, results-driven environment where impact matters.
- OpenGov has a global team of 800+ employees.
- OpenGov has a performance-based culture where employees are encouraged to take action.
- OpenGov offers an award-winning workplace.
Equal Opportunity
- Excellent performance is recognized and rewarded, and we love to promote from within.