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About the Role
The Program Manager supports the Project Management Office (PMO) Leader in the execution, governance, and delivery of large-scale, complex programs across a global client account. This role is responsible for translating strategic direction into structured, executable program plans and ensuring disciplined delivery through established program management methodologies. The successful candidate will bring advanced program management capabilities, strong stakeholder management skills, and the ability to operate effectively in a matrixed, global environment.
Responsibilities
- Implement standardized methodologies, tools, and governance frameworks for Theatre Program Governance.
- Ensure compliance with organizational program management standards and contribute to continuous improvement.
- Maintain program documentation and knowledge management systems.
- Support the delivery of key account initiatives as agreed with the Account Leadership Team and client partner.
- Ensure programs align with organizational strategic objectives and deliver measurable business outcomes.
- Coordinate cross-functional program teams, including SMEs and BI specialists, and manage resource allocation.
- Report and maintain program-level metrics, dashboards, and reporting to track progress, outcomes, and risks.
- Apply lessons learned and performance insights to improve current and future initiatives.
- Collaborate with senior leaders, business unit heads, and regional teams to understand priorities and constraints.
- Facilitate steering meetings, working sessions, and stakeholder reviews.
- Proactively identify, assess, and mitigate risks, issues, dependencies, and interdependencies across program workstreams.
- Resolve conflicts that could impact delivery.
- Develop contingency plans and escalation procedures with leadership.
- Support change activities to promote adoption and minimize disruption.
- Lead program reviews, status reporting, and decision-making forums, accommodating regional requirements.
- Manage expectations and maintain clear, consistent communication across programs and the PMO organization.
- Prepare presentations and materials outlining program status, business impacts, and recommendations.
- Ensure timely completion of required PMO and corporate reporting, including quarterly status updates.
Requirements
- Bachelor's degree, or equivalent combination of education and experience.
- 3+ years of program management or project delivery experience.
- Proven ability to manage multiple workstreams, stakeholders, and dependencies in a matrixed environment.
- Able to influence without authority and drive programs to completion independently.
- Excellent verbal and written communication skills with keen attention to detail.
- Adaptable and flexible in response to changing priorities and deadlines.
- Track record of building trusted partnerships and delivering results across diverse stakeholders.
Skills
- Program management
- Project delivery
- Stakeholder management
- Governance frameworks
- Program management methodologies
- Resource allocation
- Risk management
- Change management
- Communication
- Reporting
- Program management tools (i.e. Asana)
Location
- Feltham, GBR
Work Type
- On-site
Experience Level
- 3+ years of program management or project delivery experience
Education Level
- Bachelor's degree or equivalent combination of education and experience
- Program or Project Management certification (PMP, PgMP, MSP, or equivalent) - Preferred
About the Company
- JLL empowers you to shape a better world by combining world-class services, advisory, and technology for clients in the real estate industry.
- JLL is committed to hiring and empowering talented people to thrive, grow meaningful careers, and find a place where they belong.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
- JLL harnesses the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
Equal Opportunity
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.