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About the Role
Mastercard's Services organization is a key growth engine, delivering innovative solutions that help our customers thrive. The Consumer Acquisition & Engagement team provides cutting-edge services to help customers grow. This role will drive the growth of global Consumer Acquisition & Engagement consulting, focusing on Enterprise Loyalty.
Responsibilities
- Define the vision and product strategy for Enterprise Loyalty consulting.
- Oversee and evolve a portfolio of solutions that drives consumer engagement strategy and Enterprise Loyalty.
- Establish GTM playbook and thought leadership for Enterprise Loyalty strategy.
- Collaborate with product and sales to develop market-resonant narratives.
- Partner with regional teams to build adoption and pipeline in local markets.
- Engage directly with clients to understand pain points and challenges in delivering Enterprise Loyalty value propositions.
- Maintain a dialogue with consultants and sales teams to validate client impact.
- Maintain awareness of competitive trends, emerging rewards models, partner ecosystems, and broader loyalty innovation.
- Support business case development, pricing inputs, packaging recommendations, and commercialization planning for new and enhanced consulting capabilities.
- Manage a product roadmap that balances short-term priorities with long-term aspirations.
Requirements
- Substantial experience leading loyalty and rewards at an established financial institution.
- Deep knowledge in financial institutions, payments, and marketing.
- Demonstrated thought leadership in the market through speaking engagements, published articles and/or digital mediums.
- Visionary thinking and proven record of owning outcomes.
- Experience in a matrix organization structure, managing and building relationships with internal and external stakeholders effectively.
- Exceptional ability to drive strategic alignment both laterally and longitudinally.
- Consultative mindset with the ability to craft compelling, customer-tailored narratives.
- Ability to break down and communicate complex ideas in dynamic situations.
- High level of ownership, quantitative acumen, creativity, and entrepreneurship.
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Skills
- Loyalty and rewards
- Financial institutions
- Payments
- Marketing
- Thought leadership
- Strategic alignment
- Consultative mindset
- Complex idea communication
- Ownership
- Quantitative acumen
- Creativity
- Entrepreneurship
- Product management
- Product strategy
- Go-to-market strategy
- Client engagement
- Market insights
- Product development
- Roadmap management
Location
- Toronto, Canada
Work Type
- Full-time
Experience Level
- Vice President
Salary/Compensations
- $200,000 - $320,000 CAD
Benefits
- May be eligible to participate in a discretionary annual incentive program.
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- We are helping build a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
- Mastercard's Services organization is a key growth engine, delivering innovative solutions that help our customers thrive.
- By integrating proprietary data, cutting-edge technology, expert insights, and strategic expertise, Services plays a critical role in driving Mastercard’s differentiation and business growth.
- The Consumer Acquisition & Engagement team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow.
Equal Opportunity
- Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- We hire the most qualified candidate for the role.
- In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
- Do not include any medical or health information in this email.
- The Reasonable Accommodations team will respond to your email promptly.