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About the Role
The Field Support Engineer will provide in-depth technical and customer support for BD Parata’s pharmacy automation products, traveling regionally to deliver industry-leading support and service to pharmacies.
Responsibilities
- Deliver exceptional customer service and technical problem resolution at client sites
- Maintain equipment and proactively resolve potential issues to maximize uptime
- Train customers on operation and maintenance of pharmacy automation systems
- Respond to service requests within SLA requirements
- Collaborate with service teams to resolve complex technical issues
- Assist with new automation installations as needed
- Document issues and resolutions in Salesforce Field Service Lightning
- Provide product feedback to drive continuous improvement
- Work independently with minimal supervision
Requirements
- Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
- Strong customer service orientation
- Proficiency with Windows operating systems and Microsoft Office
- Knowledge of computer networking, router/switch configuration, and file management
- Strong mechanical aptitude and ability to use hand tools for complex equipment service
- Experience with digital multi-meters and electrical testing equipment
- SQL knowledge a plus
- Daily car travel (average 4 hours per day) with occasional air travel
- Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally
- Stand for extended periods (up to 10-12 hours when necessary)
Location
- Los Angeles area
- USA CA - San Diego Bldg A&B
Work Type
- Field-based
Experience Level
- 3-5 years field service experience
Education Level
- Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology
Salary/Compensations
- $24.00 - $38.40
Benefits
- Fleet vehicle
- Corporate credit card for expenses
- Company laptop and phone
- Complete tool kit
- Comprehensive benefits package
About the Company
- BD is one of the largest global medical technology companies in the world.
- Advancing the world of health™ is our Purpose.
- We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.
- Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
- To learn more about BD visit https://bd.com/careers.
Equal Opportunity
- Becton, Dickinson, and Company is an Equal Opportunity Employer.
- We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.