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Don't guess if your resume is good enough.
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About the Role
Lead a team and maintain Virgin Hotels' high standards of cleanliness by supervising the cleaning of guest rooms. Communicate, coordinate, and collaborate effectively with teammates, managers, and guests. Anticipate guest needs and provide genuine, "go the extra mile" service. Train room attendants and team members, inspect and clean rooms, and contribute to a fun and memorable guest experience.
Responsibilities
- Learn and retain food & beverage and menu knowledge
- Coordinate with bar staff to ensure the availability of all beverages
- Provide service for tables and floor area
- Stock and organize inventory at server stations
- Use excellent communication skills with guests, staff including verbal, written and body language
- Maintain a clean, hygienic and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
- Clear tables, carry plates to dishwashing area
- Execute fabulous guest service
- Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
- Enthusiastically describe details of food dishes and beverages at time of delivery to guests
- Be a team player!
Requirements
- Lift and carry 30 lbs, carry and balance plates, cocktail tray on a regular and frequent basis
- Stand for periods of 8-10 hours
- Working late nights and early mornings hours
- Flexible to work the AM and PM shifts
- Work with others like a rock star, while constantly advocating for your guests
- Ability to communicate clearly in verbal and written English
- Comply with all safety and health department procedures, as well as, all state and federal laws
- Maintain a neat, clean and well-groomed appearance per hotel standards
- Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
- Current, legal and unrestricted ability to work in The United States
- Ability to work a flexible schedule
Skills
- Eye for detail
- Cleanliness
- Leadership
- Communication skills
- Teamwork
- Guest service
Work Type
- Full-time
Experience Level
- 4-5 years of experience in a full-service hospitality establishment preferred
About the Company
- We believe that everyone should leave feeling better – this means not just our guests, but also our teammates.
- We hire unique individuals who work together to create amazing experiences for our guests.
- We recognize that every member of the team contributes to the success of the whole hotel.
- We want you to have FUN since you play a huge role in creating that memorable guest experience!