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About the Role
Sales Associates at The Museum of Modern Art are responsible for delivering exceptional customer service, achieving sales goals, and upholding museum standards. They play a key role in creating a holistic visitor experience by connecting with customers and maintaining a deep knowledge of museum offerings.
Responsibilities
- Provides G.R.E.A.T customer service (Greet. Relate. Engage. Thank).
- Proactively engages customers on a regular basis.
- Maintains a professional and positive presence on the sales floor.
- Performs register transactions, including sales, memberships, email capture, and gift wrap.
- Responds to customer inquiries and assists in making selections.
- Maintains a high level of Museum and product-related knowledge.
- Executes daily stock maintenance by ensuring merchandise and fixtures are signed, displayed, lit, and clean.
- Participates in physical inventory.
- Opens and closes cash registers and is accountable for discrepancies.
- Complies with all zoning and scheduling.
- Participates in all MoMA Design Store, Museum, and vendor trainings.
- Advises Assistant Store Manager, Operations of out-of-stock merchandise and inventory discrepancies.
- Visits the Museum regularly to keep abreast of current exhibitions and collections gallery rotations.
- Attends product, vendor and customer service training.
- Participates in advanced education opportunities as offered.
- Attends staff meetings.
- Performs any other duties reasonably related to the functions described above.
Requirements
- High school diploma or equivalent.
- Minimum one year in retail sales.
- Committed to delivering a high level of customer service.
- Strong verbal, organizational, and communication skills.
- Able to perform physical tasks as needed.
- Interest in design, books, art, and architecture is desirable.
- Fluency in language in addition to English language a plus.
- Proficiency with POS, email, Inventory Management Systems.
Skills
- Customer service
- Sales
- POS systems
- Inventory Management Systems
- Communication skills
- Organizational skills
- Verbal skills
Location
- West 53rd Street between 5th and 6th Avenues
Work Type
- Full-time
- Temporary
Experience Level
- Minimum one year in retail sales
Education Level
- High school diploma or equivalent
Salary/Compensations
- $19.50 per hour
About the Company
- The Museum of Modern Art is located directly in the Museum on West 53rd Street between 5th and 6th Avenues.
Equal Opportunity
- Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).