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About the Role
11:11 Systems is experiencing tremendous global growth and is looking for a dynamic Enterprise Account Manager to manage a territory of existing enterprise-level customer accounts throughout Japan.
Responsibilities
- Ensure frequent contact with customer base to uncover new opportunities and encourage upgrades and cross-sell other services.
- Track expiring accounts and ensure all accounts are renewed upon expiration.
- Develop a strong bond with new and existing accounts within your assigned territory.
- Handle all escalations, such as billing or support issues that are not resolved through normal channels, for your assigned accounts.
- Schedule appointments with outside sales team for product demos and to generate interest in additional 11:11 Systems service offerings.
- Ensure contacts with all assigned accounts are kept updated in CRM system.
- Educate and evangelize 11:11 Systems products to new contacts added to accounts.
- Schedule and perform online presentations and demonstrations for existing accounts.
- Manage and track all sales activities within CRM system.
- Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values.
- Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies.
- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
- Additional duties as assigned.
Requirements
- Bachelor’s degree required.
- 7+ years of sales and account management experience in cloud hosting, IT, Services, Managed Services, SaaS, or virtualization software.
- Strong communication and organizational skills.
- Salesforce.com experience.
- Ideal candidate is dynamic, adaptable, and proactive with an entrepreneurial spirit.
- Excellent interpersonal, verbal, and written communication skills; customer service skills are key.
- Native bilingual abilities in Japanese-English required.
- Must be legally eligible to work without visa sponsorship.
Skills
- Salesforce.com
- Communication
- Organization
- Interpersonal skills
- Verbal communication
- Written communication
- Customer service
Location
- Japan
Work Type
- Full-time
Experience Level
- 7+ years
Education Level
- Bachelor's degree
About the Company
- 11:11 Systems is experiencing tremendous global growth.
Equal Opportunity
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.