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About the Role
Shepherd Village is seeking a Part-Time Casual Receptionist to provide warm greetings and customer service assistance to residents, visitors, and staff. This role involves performing various administrative functions and ensuring residents receive excellent care and services, supporting their comfort, independence, and involvement in decisions.
Responsibilities
- Greet residents, visitors, and staff warmly, both in person and over the telephone.
- Provide calm customer service assistance, answer inquiries, and direct people appropriately.
- Perform a variety of administrative functions.
- Ensure residents receive excellent care and services, including those with memory impairment/dementia.
- Increase residents' comfort, independence, and control in their lives and involvement in decisions.
- Support families' and the community's involvement in residents' lives.
- Positively influence and motivate everyone encountered.
- Provide excellent customer service to residents, families, staff, and visitors.
- Manage phone calls, visitors, and general inquiries.
- Support the Management Team with administrative tasks.
- Handle payments, mail sorting, and guest suite bookings.
- Assist with Maintenance/Housekeeping requests and staff call-ins.
- Notify Managers of resident deaths and distribute deliveries.
Requirements
- Must be qualified to work in Canada legally.
- Must provide a complete and current Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.
- Must be available for a minimum of four (4) shifts per month, with at least two (2) of those shifts being on weekends.
Skills
- Customer service
- Problem-solving
- Multi-tasking under pressure
- Interacting with clients in various situations
- Intermediate knowledge of the Occupational Health & Safety Act
- Strong communication skills
- Working independently
- Prioritizing tasks
- Maintaining efficiency
- Flexible team player
- Strong relationship-building skills
- Proficient in Microsoft Office Suite
- Maintaining confidentiality
- Pleasant, courteous, and empathetic demeanor
Location
- Toronto
Work Type
- Part-Time
- Casual
- Weekend shifts
Salary/Compensations
- Competitive compensation
Benefits
- Great culture (Great Places to Work certification)
- Opportunity to participate in and contribute to the largest seniors’ care community in Toronto
- Early Wage Access (EWA) program (access up to 50% of earned wages as soon as shifts are worked)
- Location on a major transit line with a bus stop at the Organization’s property
About the Company
- Shepherd Village is Toronto’s largest not-for-profit senior community, dedicated to the well-being of seniors since 1961.
- Committed to meeting the changing physical, spiritual, and social needs of seniors through quality care and compassionate service.
- Everything offered is designed to enhance the quality of life and peace-of-mind of residents, and their family and friends.
Equal Opportunity
- We are committed to accessibility in the candidate application and selection process. Requests for accommodation can be made at any stage of the recruitment process, providing the applicant has met the bona-fide requirements of the vacant position. Applicants are asked to please make their accommodation requirements known when contacted.